Junior Social Media Virtual Assistant

Formulated Automation; Agudos; Remote; BRL 73,000 - 110,000; Full time

Job summary

Formulated Automation in Brazil is seeking a Junior Social Media Virtual Assistant focused on client engagement and community management for a US-based client. You will monitor daily interactions across multiple platforms, log CRM notes, and coordinate cross-departmentally with Sales, Marketing, and Leadership.

Strong English, CRM familiarity, and multitasking across 5+ platforms are essential. This is a 100% remote role with LATAM eligibility and weekend availability preferred.

Qualifications

• Experience as Social Media Contractor or Community Manager.
• Excellent written and spoken English (C1/C2).
• Familiarity with Salesforce or similar CRM.
• Comfort with Facebook Groups, Discord, Slack and Skool.
• High organization to manage 5+ platforms daily.

Responsibilities

• Daily monitoring and authentic engagement across multiple platforms.
• Log interactions and tag leads in the CRM for client records.
• Route urgent inquiries to Sales via Slack and coordinate handoffs.
• Identify networking contacts and track proposals in groups.
• Document competitor mentions and maintain handoff records.

Skills

Social Media Contractor / Community

English Fluency

Salesforce CRM

Platform Proficiency

Attention to Detail

Discretion & Trust

Tools

Salesforce

Job description

Hi there! We are South and our client is looking for a JUNIOR Social Media Virtual Assistant (Client Engagement & Community Management)!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile.

About The Role

Our client is a leading US-based firm providing end-to-end support for business owners and entrepreneurs through entity formation, tax strategy, business credit development, and asset protection.

In this dedicated engagement, you will manage multi-platform community engagement and represent company leadership across online business communities. You won't be creating graphic content or managing paid ad campaigns; instead, you will focus on daily community interaction, CRM tracking, client engagement, and cross-departmental coordination between Sales, Marketing, and Executive Leadership.

Core Responsibilities

• Daily Community Monitoring & Engagement: Check and interact daily across Skool, Facebook groups, Discord, and internal client portals—replying to comments and direct messages authentically in the voice and tone of company leadership.
• Client Record Lookup & Lead Tagging: Cross-reference every interacting user against Salesforce (CRM) to distinguish existing clients from warm leads and log interaction notes accurately.
• Cross-Departmental Handoffs: Route warm sales leads to Sales Team Leads and escape urgent client inquiries or blockers via Slack immediately.
• Group & Network Growth: Join new relevant Facebook and Skool groups on behalf of leadership and track potential networking contacts and proposals.
• Competitive Monitoring & Documentation: Flag mentions of competitor programs, maintain clear tracking notes in Google Sheets, and ensure seamless daily handoff records.

Key Qualifications & Skills

• Prior Experience: Proven track record as a Social Media Contractor, Community Manager, or Client Engagement Specialist.
• English Fluency: Advanced/Fluent written and spoken English communication skills (C1/C2) with the ability to adapt to an executive, professional, and approachable tone.
• CRM Experience: Basic hands-on experience using Salesforce (or a similar CRM) to search, verify, and tag contact records.
• Platform Proficiency: High comfort level navigating Facebook Groups, Discord, Slack, and community platforms like Skool.
• Attention to Detail: High level of organization, reliability, and discipline to manage a daily checklist across 5+ platforms without skipping steps.
• Trustworthiness & Discretion: High degree of professional discretion to represent executive leadership online and handle real client interactions.

Nice to Have

• Familiarity with real estate investing, e-commerce, or business formation/tax concepts.
• Experience utilizing Google Sheets for task tracking and daily handoff notes.

Core Overlap & Availability

• 40 hours per week dedicated engagement. Weekend availability (Saturday & Sunday) is strongly preferred and will be given priority, but it is not mandatory. Flexible weekly schedules with 2 planned non-working days during the week will be arranged for talent providing weekend coverage.

Service Fee & Location

• Monthly Service Fee: Monthly fee paid in USD (contractor agreement). The monthly fee is the entire consideration for this engagement.
• Location: 100% Remote engagement for talent located within Latin America.