Junior Immigration Consultant

CIBT; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading immigration consultancy firm is looking for a Junior Immigration Consultant to manage casework and client relationships. This role requires excellent organizational skills and the ability to communicate effectively with clients and authorities. The ideal candidate should have a Bachelor's degree and experience in corporate settings, thriving under tight deadlines while maintaining high accuracy and ethical standards.

Qualificações

• Bachelor's degree in a related field required.
• Work experience in corporate or customer service environments.
• Strong analytical ability and exceptional accuracy.

Responsabilidades

• Managing casework for assigned countries including initiation, assessment, and submission.
• Acting as a dedicated point of contact for clients, providing informed advice.
• Monitoring application deadlines and ensuring compliance with regulations.

Conhecimentos

Analytical ability

Organizational skills

Attention to detail

Customer service

Formação académica

Bachelor's degree in a related field

Descrição da oferta de emprego

About us:

Newland Chase is a specialized immigration firm with more than 50 offices in 25 countries, offering a truly global service. Our professional team of experts possesses deep technical knowledge and understands the complexities of global immigration policies to ensure our clients' compliance. Our clients range from growing technology start-ups to multinational engineering companies, enabling us to offer tailored solutions to meet the specific needs of their industry and company size.

We have expanded to become a multinational company with offices around the world. While we benefit from the infrastructure and resources of being part of a global company, Newland Chase continues to provide personalized attention synonymous with a smaller, specialized immigration service provider.

Our team consists of multilingual business advisors who are familiar with the tight timelines involved in global employee relocation and understand our clients' desire for first-class service. In all cases, each member of our team tailors their services to each client's needs, offering a personalized and tailored service.

Position Overview:

Our Junior Immigration Consultant enjoy regularly communicating with clients and relevant authorities by email or telephone while ensuring adherence to strict deadlines.

Duties and Responsibilities:

• Carrying out volume casework for assigned countries, including case initiation, case assessment, provision of advice on applicable rules and procedures, case preparation and submission, monitoring progress and follow-up on completion.
• Acts as dedicated point of contact for clients, providing highly personalized services that meet client needs. Takes ownership of client relationships and provides clients with informed advice that reflects best practices and compliance. Conducts a regular review of accounts, assists with training for corporate clients.
• Works closely and seamlessly with Network Partner/Attorney, where applicable, to support client needs – within casework to coordinate strategy, hold assessment and introductory calls, review materials and case product, align on processing and case updates.
• Monitoring application deadlines and completing assigned work within the appropriate timeframes.
• Using sound judgement in assessing client risk and promptly escalating potential issues to senior management.
• Considering alternatives and delivering appropriate decisions with minimal senior management involvement.
• Monitoring visa expiry dates and alerting the client appropriately.
• Ensuring that the appropriate client records are established and maintained, and that key correspondence and documentation are saved into the client e-file.
• Maintain strict confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data. Adherence always to the company´s data security policies and procedures.
• Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT´s and Newland Chase´s strong ethical culture.
• Ensuring that all work undertaken is in scope, is billed promptly on completion, and that additional fees are agreed upon for other services.
• Communicating regularly with clients to build a strong relationship while focusing on business needs and ensuring that client service review meetings are held regularly with formal agendas and presentations.
• Using exceptional organizational skills to meet or exceed customer expectations (including where SLAs exist). Responding to email a telephone inquiries promptly and ensuring that advice is accurate, managing expectations where needed, and escalating issues promptly and appropriately.

Education and Qualification:

• Bachelor´s degree in a related field.
• Adhering to principles and values of the company.
• Ability to handle fast changes in volume.
• Ability to work with tight deadlines and prioritize.
• Ability to work both independently and in a team.
• Strong analytical ability.
• Exceptional accuracy and strong proofreading skills.
• Advanced English.
• Work experience in corporate or customer service environments.
• Adept in technology.
• Organized and planning oriented.
• Detailed oriented.
• Self-starter with ability to multitask.