Junior Crm Specialist

Kto; Porto Alegre; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in customer relationship management is seeking a detail-oriented Junior CRM Specialist in Porto Alegre. This role involves maintaining customer databases, executing campaigns, and analyzing performance to enhance customer experience. Candidates should hold a bachelor's degree in Marketing or Business Administration and possess excellent communication skills. A proactive approach to problem-solving and familiarity with Microsoft Office is essential. This position is ideal for someone eager to grow in CRM and customer engagement.

Qualificações

• Bachelor's degree required.
• Relevant internships or coursework in CRM is a plus.
• Proactive approach to problem‑solving with understanding of data analysis.

Responsabilidades

• Maintain and update customer databases for accuracy.
• Assist in segmenting customer lists for targeted campaigns.
• Support CRM team in analyzing campaign performance.

Conhecimentos

Attention to detail

Verbal communication

Written communication

Data analysis

Customer engagement

Proactive problem-solving

Adaptability to new software

Formação académica

Bachelor's degree in Marketing, Business Administration, or related field

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

We are looking for a detail-oriented and motivated individual to join our CRM team as a Junior CRM Specialist.

This position is perfect for someone passionate about customer relationship management and eager to develop their skills in a dynamic and supportive environment.

You will play a crucial role in supporting the CRM team by executing campaigns, analyzing data, and ensuring a seamless customer experience across all touchpoints.

MAIN RESPONSIBILITIES

• Help maintain and update customer databases to ensure accurate and up-to-date information.
• Assist in segmenting customer lists for targeted campaigns.
• Support the CRM team in analyzing campaign performance, generating reports, and providing insights that contribute to the optimization of CRM activities.
• Assist in developing and maintaining relationships with customers by responding to inquiries and resolving issues in a timely manner.
• Coordinate with the content and design teams to ensure that all CRM communications are consistent with the brand's voice and style.
• Conduct research to understand customer behavior and trends, and provide recommendations to improve customer engagement and retention strategies.

EXPERIENCE & QUALIFICATIONS REQUIRED

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Relevant internships or coursework in CRM is a plus.
• Excellent verbal and written communication skills, with the ability to work effectively with team members and external stakeholders.
• A proactive approach to problem‑solving with a basic understanding of data analysis and reporting.
• Eager to learn and grow within the field of CRM, with a keen interest in customer experience and marketing strategies.
• Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint) and a willingness to learn new software tools relevant to the role.
• Fluent in English, with strong written and verbal communication skills.
• Knowledge of additional languages is an asset.