Junior Application Support Analyst

buscojobs Brasil; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading IT services provider in São Paulo is seeking an Application Support Analyst to provide technical and functional support for critical business applications. The role involves user support, troubleshooting, and ensuring application performance. Candidates must be proficient in Portuguese and Spanish, with strong analytical skills and experience in supporting enterprise applications. A diverse and inclusive workplace is promised, fostering growth and equity.

Serviços

Health insurance

Life insurance

Gympass

Free psychological assistance

Reimbursement of Certifications

Free Learning Portal

International experience opportunity

Referral bonuses

Recognition for performance

Free Mentoring Career Platform

Qualificações

• Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
• Knowledge of Spanish and Portuguese languages required.
• Strong troubleshooting and analytical skills are essential.

Responsabilidades

• Provide Level 2/3 support for critical applications.
• Troubleshoot incidents and service requests for timely resolution.
• Monitor application health and performance.
• Support end users in multiple countries and languages.
• Participate in system upgrades and testing.

Conhecimentos

Troubleshooting

Analytical skills

User support

Communication

Knowledge of Spanish and Portuguese

Experience with SQL

Familiarity with LIMS

Experience supporting enterprise applications

Ferramentas

SAP

Azure

SQL Server

IoT Data Collection

Descrição da oferta de emprego

Overview

Come to one of the biggest IT services companies in the world. We are looking for an Application Support Analyst who wants to learn and transform their career. In this role you will provide technical and functional support for a portfolio of business-critical applications, including maintenance, quality, EHS, production monitoring, IoT integration, and access control systems. The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to ensure optimal application performance and compliance.

Responsibilities

• Provide Level 2/3 support for applications such as LIMS - LABWARE, EHS-INTELEX, DIMEP, MATICS, ST-One, and THINGWORX.
• Troubleshoot incidents, service requests, and change requests, ensuring timely resolution and minimal business disruption.
• Monitor application health, performance, and integrations.
• Support end users across multiple countries and languages, ensuring high-quality service and clear communication.
• Maintain documentation, audit trails, and compliance with regulatory and security standards.
• Participate in system upgrades, testing, and deployment activities.
• Support integration and data flow between applications and enterprise systems (e.g., SAP, Azure, Snowflake).
• Ensure applications meet business needs in areas such as maintenance, quality management, EHS, production monitoring, and access control.

Required Skills & Experience

• Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
• Knowledge of Spanish and Portuguese language required.
• Familiarity with LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems.
• Strong troubleshooting and analytical skills.
• Experience with SQL, Windows, Azure, and integration platforms.
• Ability to work with global teams and support users in multiple regions.
• Excellent communication and documentation skills.
• Strong experience in manufacturing apps.

Preferred Qualifications

• Experience with cloud-based solutions and real-time production monitoring.
• Knowledge of compliance and regulatory requirements in manufacturing.
• Multilingual support capabilities (English, Spanish and Portuguese).

What we offer

• Health insurance
• Life insurance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!