JR COMPLAINT VIGILANCE ANALYST

Kenvue Inc.; São José dos Campos; Hybride; BRL 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Résumé du poste

Kenvue Inc. is seeking a JR Complaint Vigilance Analyst in Brazil (Hybrid) to manage product quality complaints for the Latin America region and globally.

The role involves initial assessment, data review, and cross-functional collaboration to ensure timely investigations and compliant closure of records. The ideal candidate holds a science/engineering degree with QA/complaint management exposure and fluent English; Spanish knowledge is a plus.

Qualifications

• Bachelor’s Degree in Science/Engineering or a related discipline.
• Experience in Quality Assurance and/or complaint management in pharmaceutical, medical device, nutritional or related industry.
• Proficiency in the use of computer systems and applications such as Microsoft Office.
• Advanced level of English is required for this position.

Responsabilités

• Conduct initial assessment and identification of complaints in alignment with the product quality complaint program.
• Review and process Monitored for Trend (MFT), change logs from the call center and medical safety to assess impact on triage and investigation process.
• Evaluate field samples and/or photo attachments and analyze complaint data related to product quality issues to ensure timely processing of complaint investigations.
• Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.
• Monitor complaint records in the complaint management system to ensure the process is being followed and complaints are closed as required.
• Prepare reports as requested in support of internal and external audits as needed.
• Compiles product and lot-specific complaint trending data and complaint closure metrics as requested.
• As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.
• Assist with global and regional projects within the department, communicate effectively with all levels of management.

Connaissances

Quality Assurance experience

MS Office

English proficiency

Formation

Bachelor’s degree in Science/Engineering or related discipline

Description du poste

Kenvueは現在、以下求人を募集しております。

JR COMPLAINT VIGILANCE ANALYST

私たちがしていること

私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。

Who We Are

私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvueであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。

Role reports to:

GER VIGILAN E RECLAMACAO

場所:

Latin America, Brazil, Sao Paulo, Sao Jose dos Campos

勤務地:

ハイブリッド

あなたがすること

The JR. COMPLAINT VIGILANCE ANALYST is responsible for processing product quality complaints and supporting day-to-day activities for complaint management for the region and globally including but not limited to:

Key Responsibilities

• Conduct initial assessment and identification of complaints in alignment with the product quality complaint program. This may include, but is not limited to, review of complaints to verify customer verbatim, lot number, subject coding, and trend analysis.
• Review and process Monitored for Trend (MFT), change logs from the call center and medical safety to assess impact on triage and investigation process.
• Evaluate field samples and/or photo attachments and analyze complaint data related to product quality issues to ensure timely processing of complaint investigations.
• Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.
• Monitor complaint records in the complaint management system to ensure the process is being followed and complaints are closed as required.
• Prepare reports as requested in support of internal and external audits as needed.
• Compiles product and lot-specific complaint trending data and complaint closure metrics as requested.
• As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.
• Assist with global and regional projects within the department, communicate effectively with all levels of management.

What we are looking for

Required Qualifications

• Bachelor’s Degree in Science/Engineering or a related discipline
• Experience in Quality Assurance and/or complaint management in pharmaceutical, medical device, nutritional or related industry experienceli>
• Proficiency in the use of computer systems and applications such as Microsoft Office
• Advanced level of English is required for this position

Desired Qualifications

• Strong analytical skills with the ability to interpret complex data effectively
• Communication and interpersonal skills to collaborate effectively with business partners
• Ability to work independently and prioritize tasks effectively
• Detail-oriented with the ability to document and track corrective actions and complaint investigations
• Demonstrated ability to work as part of a team to achieve organizational goals
• Knowledge of regulatory requirements and quality assurance processes in the healthcare industry
• Intermediate or higher levels of Spanish can be considered a differential.

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