[job-22149] Senior Support Analyst, Brazil

Ciandt; Brasil; Teletrabalho; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A global tech transformation company seeks a Senior Support Analyst in Brazil to collaborate on international projects. The role requires solid experience in ITSM/ITIL and a proactive approach to troubleshooting complex technical solutions. Ideal candidates possess excellent communication skills and a passion for digital transformation, contributing positively to CI&T’s collaborative culture.

Serviços

Health and dental insurance

Meal and food allowance

Childcare assistance

Extended paternity leave

Wellhub (Gympass)

TotalPass

Profit-sharing (PLR)

Life insurance

CI&T University

Language learning platform

Qualificações

• Solid experience with ITSM / ITIL.
• Experience with level 2 (L2) support and troubleshooting for complex tech solutions.
• English proficiency for reading and writing communication.

Responsabilidades

• Act as a Support Analyst with direct client contact.
• Troubleshoot and solve technical issues proactively.
• Ensure continuous improvement in support processes.

Conhecimentos

Communication

Troubleshooting

Technical Analysis

Ferramentas

Jira

Postman

MongoDB

SQL

AWS

Azure

Descrição da oferta de emprego

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Hi There, This isDri Lopesfrom CI&T!

I am a Talent Attracting Analyst looking for people located inBrazilfor aSenior Support Analyst to work on aninternational project.

We are looking for people to act as a Support Analyst, having direct contact with an international client and who are connected with the digital transformation, who like to share and learn new technologies, contributing to CI&T and the community, who have a cultural “match” with us, respecting differences, working with collaboration and teamwork.

Seek new challenges and learning;

Enjoy working in a team and have a collaborative spirit;

Act consistently and proactively to help the team reach new heights;Act with excitement to find and solve root causes of problems and prevent known problems from happening again, ensuring continuous improvement.

Requirements for this challenge:

- Solid experience with ITSM / ITIL;

- Experience with level 2 (L2) support, investigation, analysis and interpretation of logs, detailing and troubleshooting (troubleshooting) for the production of complex technical solutions, composed of several components, from different suppliers and that communicate with different types of integrations (services, queues, files);

- Experience with using and creating scripts and service processes; Flexibility to work in scenarios with critical systems for the customer;

- Ease of communication;

- English for reading and writing, being able to maintain communication with native speakers;

- Availability to work in shifted hours (typically 4:00PM-1:00AM Brazilian time) and eventually on weekends (typically up to 1 weekend / month).

Nice to have:

- Fluent English;

- Intermediate or fluent Spanish;

- Experience with control tools (Jira, ITSM, Trello, etc);

- Experience with non-relational databases (MongoDB, etc);

- Experience with SQL and Postman language;

- Experience with cloud systems (AWS and Azure).

#LI-DRI

#MidSenior

Our benefits:

-Health and dental insurance

-Meal and food allowance

-Childcare assistance

-Extended paternity leave

-Wellhub (Gympass)

-TotalPass

-Profit-sharing (PLR)

-Life insurance

-CI&T University

-Discount club

-Free online platform dedicated to physical, mental, and overall well-being

-Pregnancy and responsible parenting course

-Partnerships with online learning platforms

-Language learning platform

And many more!

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.