[Job - 22076] Senior Support Analyst

CI&T; Brasil; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading tech transformation company is seeking Support Analysts to engage with international clients. Ideal candidates are passionate about digital transformation, collaborative, and proactive in problem-solving. Experience with SQL and ITSM is essential. The role offers a variety of benefits including health insurance, meal allowances, and professional development opportunities.

Serviços

Health and dental insurance

Meal and food allowance

Childcare assistance

Extended paternity leave

Wellhub (Gympass)

TotalPass

Profit-sharing (PLR)

Life insurance

CI&T University

Language learning platform

Qualificações

• Experience in troubleshooting complex technical solutions.
• Proficiency in SQL for database querying and script creation.

Responsabilidades

• Engage directly with international clients as a Support Analyst.
• Identify root causes and prevent recurring issues.

Conhecimentos

Teamwork

Problem Solving

Proactivity

Ferramentas

SQL

ITSM

ITIL

Adobe Journey Optimizer

Descrição da oferta de emprego

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters worldwide, we have built partnerships with more than 1,000 clients over our 30-year history. Artificial Intelligence is our reality.

We are seeking Support Analysts to join our team, engaging directly with international clients. We look for candidates passionate about digital transformation, eager to share and learn new technologies, and willing to contribute to both CI&T and the community. A strong cultural fit, respecting differences and working collaboratively, is essential.

We are looking for someone who:

• Embraces new challenges and learning opportunities.
• Enjoys teamwork and has a collaborative spirit.
• Acts with consistency and proactivity to help the team reach new heights.
• Approaches problems enthusiastically, identifying root causes and preventing recurring issues to ensure continuous improvement.

You Need to Have Experience with:

• Support, investigation, detailing, and troubleshooting complex technical solutions in production.
• Proficiency in SQL for querying databases, creating scripts, and service processes.
• Experience with Bug Management.
• Background in ITSM / ITIL.

You Will Stand Out If You Have:

• Fluent English skills.
• Experience with control tools.
• Technical proficiency to understand and support Adobe Journey Optimizer (CRM system).

Our Benefits:

• Health and dental insurance
• Meal and food allowance
• Childcare assistance
• Extended paternity leave
• Wellhub (Gympass)
• TotalPass
• Profit-sharing (PLR)
• Life insurance
• CI&T University
• Discount club
• Free online platform for physical, mental, and overall well-being
• Pregnancy and responsible parenting courses
• Partnerships with online learning platforms
• Language learning platform
• And many more!

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering an inclusive and safe work environment. We encourage applications from diverse and underrepresented groups.