[Job-21816] Mid-Level Salesforce Administrator, Brazil

CI&T; Brasil; Presencial; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is seeking a skilled Mid-Level Salesforce Admin to enhance their Salesforce Service Cloud applications. This dynamic role involves managing and configuring Salesforce features to ensure effective service delivery and improve customer experiences. You will collaborate with cross-functional teams, automate processes using Salesforce Flow Builder, and create insightful reports and dashboards. The position requires fluency in English, as you will work closely with an American client. Join this forward-thinking company and contribute to transformative tech solutions in a diverse and inclusive environment.

Serviços

Health and dental insurance

Meal and food allowance

Childcare assistance

Extended paternity leave

Wellhub (Gympass)

TotalPass

Profit-sharing (PLR)

Life insurance

CI&T University

Discount club

Qualificações

• Proficiency in Salesforce Service Cloud features and capabilities.
• Strong experience with Salesforce Flow Builder for process automation.

Responsabilidades

• Administer and configure Salesforce Service Cloud applications.
• Utilize Salesforce Flow Builder to automate processes and enhance service delivery.

Conhecimentos

Salesforce Service Cloud

Salesforce Flow Builder

Salesforce security model

Report and dashboard creation

User management best practices

Fluent English communication

Ferramentas

GitHub

Gearset

Descrição da oferta de emprego

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters worldwide, we’ve built partnerships with more than 1,000 clients over 30 years. Artificial Intelligence is our reality.

We are seeking a skilled Mid-Level Salesforce Admin to join our dynamic team and contribute to the optimization and enhancement of our Salesforce Service Cloud applications in a diverse, international environment. In this role, you will manage and configure Salesforce Service Cloud features to ensure effective service delivery and improved customer experiences. This position involves working closely with an American client. Fluency in English is essential, as the entire selection process and daily activities will be conducted exclusively in English.

Responsibilities

1. Administer and configure Salesforce Service Cloud applications, including managing cases, queues, and service processes.
2. Utilize Salesforce Flow Builder to automate processes and enhance service delivery.
3. Create and maintain reports and dashboards to monitor service performance and identify areas for improvement.
4. Collaborate with cross-functional teams to gather requirements and implement solutions that meet business needs.
5. Manage user access, roles, and profiles, ensuring compliance with Salesforce security best practices.
6. Provide support and training to end-users to enhance their understanding of Service Cloud functionalities.
7. Stay updated on Salesforce releases and new features to leverage them for continuous improvement.

Requirements

• Proficiency in Salesforce Service Cloud features and capabilities.
• Strong experience with Salesforce Flow Builder for process automation.
• Solid understanding of Salesforce security model, including roles, profiles, and sharing rules.
• Experience with report and dashboard creation in Salesforce.
• Familiarity with user management and data management best practices in Salesforce.
• Experience with version control systems such as GitHub or Gearset.
• Fluent English communication skills.

If you are interested, just apply and good luck!

#LI-JM2

#MidSenior

Our benefits include:

• Health and dental insurance
• Meal and food allowance
• Childcare assistance
• Extended paternity leave
• Wellhub (Gympass)
• TotalPass
• Profit-sharing (PLR)
• Life insurance
• CI&T University
• Discount club
• Free online platform for physical, mental, and overall well-being
• Pregnancy and responsible parenting courses
• Partnerships with online learning platforms
• Language learning platform
• And many more!

More details about our benefits can be found here: https://ciandt.com/br/pt-br/carreiras

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering an inclusive and safe work environment. We encourage applications from diverse and underrepresented groups.