Java Fullstack

Wipro Technologies; Curitiba; Presencial; BRL 70.000 - 120.000; Tempo integral

Resumo da oferta

Join a leading technology services firm as a Java Developer, where you'll support a team and resolve technical queries while developing essential applications. Utilize your skills in Java-J2EE, Spring Boot, and AWS to deliver high-quality solutions and ensure operational excellence in a collaborative environment.

Qualificações

• Hands-on experience in Java-J2EE and Spring Boot development.
• Proven expertise in AWS, including deployment and management.
• Strong knowledge of RESTful APIs and microservices architecture.

Responsabilidades

• Oversee daily transactions and improve team performance.
• Resolve technical escalations and support clients.
• Develop and conduct training to improve team technical abilities.

Conhecimentos

Problem-solving

Collaboration

Technical support

Formação académica

Bachelor’s degree in computer science or related field

Descrição da oferta de emprego

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Work with us

Requisition ID: 67890

City: Curitiba

Country/Region: BR

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

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Do

• Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract
  • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements

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• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance

Key Responsibilities:

• Design, develop, and maintain Java-based applications using Java-J2EE and Spring Boot.
• Implement and optimize RESTful APIs and microservices architecture.
• Collaborate with cross-functional teams, including business analysts and system architects, to define project features and requirements.
• Ensure code quality and maintainability through code reviews and best practices.
• Deploy applications on AWS, manage infrastructure, and ensure scalability and reliability.
• Troubleshoot and resolve technical issues in a timely manner.
• Stay up to date with industry trends and best practices in Java development and AWS services.

Qualifications:

• Bachelor’s degree in computer science or related field (or equivalent work experience).
• hands-on experience in Java-J2EE and Spring Boot development.
• Proven expertise in AWS, including deployment and management of AWS services.
• Strong knowledge of RESTful APIs and microservices architecture.
• Proficiency in database concepts and SQL (e.g., Oracle, MySQL, or similar).
• Familiarity with front-end technologies (HTML, CSS, JavaScript, etc.) is a plus.
• Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.
• Strong communication skills and the ability to work with cross-functional teams.
• AWS certification is a plus.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us [e-mail] . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.