Itsm Training And Development Manager

buscojobs Brasil; Rio Grande do Norte; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está em busca de um Gerente de Treinamento e Desenvolvimento em ITSM para planejar e entregar programas de aprendizado que melhorem as habilidades dos colaboradores. O candidato ideal deve ter experiência em desenvolvimento de materiais e conhecimento em ITIL, além de habilidades de comunicação e organização.

Qualificações

• 2+ anos de experiência desenvolvendo materiais de treinamento e facilitando sessões.
• Conhecimento em ITIL e preferência por certificação.
• Experiência em trabalhar com equipes globais é uma vantagem.

Responsabilidades

• Realizar avaliações de necessidades para identificar necessidades de treinamento.
• Desenhar e criar materiais de treinamento e conteúdos de cursos.
• Entregar sessões de treinamento e conduzir orientações.

Conhecimentos

Comunicação escrita e verbal

Habilidades de escuta ativa

Adaptabilidade

Capacidade de fornecer feedback construtivo

Organização e gerenciamento de tempo

Formação académica

Bacharelado em área relevante

Ferramentas

ServiceNow

MS Office

Descrição da oferta de emprego

The ITSM Training and Development Manager is responsible for planning, implementing, and evaluating learning programs to improve employee skills and knowledge on ITSM processes and tools. You will work with leaders, and subject matter experts to identify training needs, design solutions, facilitate training via various methods, and measure the impact through Key Process Indicators (KPIs).

On a typical day you will :

• Perform Needs Assessments – Identify training needs through various methods, such as surveys, interviews, and consultations.
• Design and create training materials, quick reference guides, including online modules and course content.
• Deliver training sessions, conduct orientations, and provide on-the-job training.
• Work with all levels of management and other departments to ensure alignment with organizational goals.
• Partner with regional leaders to accommodate training in various local languages.
• Monitor and report on the effectiveness of training programs and make recommendations for improvement.

What You Will Need to be Successful :

• Strong written and verbal communication skills, to include reading, writing, and speaking in English.
• Active listening and instructional skills
• Adaptability - Adjust communication style to different audiences, situations, and communication channels.
• Provide constructive feedback to others and being open to receive feedback
• Solid working knowledge of MS Office applications, Outlook, Word, PowerPoint, Excel, etc.
• Maintain a professional demeanor and attitude in all communication interactions

Minimum Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Working knowledge of ServiceNow.
• 2+ years’ experience developing training materials and facilitating training sessions.
• Ability to work with a diverse team of users and IT professionals.
• Ability to lead and influence others in a matrixed organization.
• Strong organizational and time management skills.
• Knowledge and preferably a certification in the IT Infrastructure Library (ITIL)
• Preferred experience working with a global team across multiple regions and time zones.

Apply today to join us and build what’s next!.