Itsm Training And Development Manager

buscojobs Brasil; Caraí; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in the IT sector seeks an ITSM Training and Development Manager to plan and deliver training programs aimed at enhancing employee skills in IT Service Management. The role involves working with management and developing materials in various formats, ideally suited to someone with strong communication skills and at least 2 years of relevant experience.

Qualificações

• Strong written and verbal communication skills, including English.
• 2+ years’ experience developing training materials.
• Knowledge of IT Infrastructure Library (ITIL) preferred.

Responsabilidades

• Identify training needs through assessments and consultations.
• Design and create training materials and online modules.
• Deliver training sessions and monitor program effectiveness.

Conhecimentos

Communication

Instructional Skills

Adaptability

Time Management

Formação académica

Bachelor’s degree in a relevant field

Ferramentas

ServiceNow

MS Office

Descrição da oferta de emprego

The ITSM Training and Development Manager is responsible for planning, implementing, and evaluating learning programs to improve employee skills and knowledge on ITSM processes and tools. You will work with leaders, and subject matter experts to identify training needs, design solutions, facilitate training via various methods, and measure the impact through Key Process Indicators (KPIs).

On a typical day you will :

• Perform Needs Assessments – Identify training needs through various methods, such as surveys, interviews, and consultations.
• Design and create training materials, quick reference guides, including online modules and course content.
• Deliver training sessions, conduct orientations, and provide on-the-job training.
• Work with all levels of management and other departments to ensure alignment with organizational goals.
• Partner with regional leaders to accommodate training in various local languages.
• Monitor and report on the effectiveness of training programs and make recommendations for improvement.

What You Will Need to be Successful :

• Strong written and verbal communication skills, to include reading, writing, and speaking in English.
• Active listening and instructional skills
• Adaptability - Adjust communication style to different audiences, situations, and communication channels.
• Provide constructive feedback to others and being open to receive feedback
• Solid working knowledge of MS Office applications, Outlook, Word, PowerPoint, Excel, etc.
• Maintain a professional demeanor and attitude in all communication interactions

Minimum Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Working knowledge of ServiceNow.
• 2+ years’ experience developing training materials and facilitating training sessions.
• Ability to work with a diverse team of users and IT professionals.
• Ability to lead and influence others in a matrixed organization.
• Strong organizational and time management skills.
• Knowledge and preferably a certification in the IT Infrastructure Library (ITIL)
• Preferred experience working with a global team across multiple regions and time zones.

Apply today to join us and build what’s next!.