IT Support Engineer

Wipro Technologies; Curitiba; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Wipro Technologies, a leading technology services firm, is seeking a Product Support Engineer in Curitiba, Brazil. In this role, you will provide technical support to users, helping resolve hardware and software issues while ensuring client satisfaction through effective troubleshooting and documentation.

Qualificações

• 1-3 years of experience in a technical support role.
• Fluency in English and Portuguese preferred.

Responsabilidades

• Address user tickets regarding hardware, software, and networking.
• Conduct remote troubleshooting.
• Create technical documentation and manuals.

Conhecimentos

Ad Tagging

Descrição da oferta de emprego

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Work with us

Requisition ID: 73537

City: Curitiba

Country/Region: BR

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role : Product Support Engineer

Responsibilities:

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and peripherals.
• Diagnose problems by asking targeted questions.
• Guide users with step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative solutions until issues are resolved.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Escalate unresolved issues to higher support levels.
• Follow up with clients to ensure systems are functional.
• Report customer feedback and product requests.
• Create technical documentation and manuals.

Language preference: English/Portuguese

Mandatory Skills:

Experience with Ad Tagging, 1-3 years.

Additional Information:

We are building a modern Wipro, an end-to-end digital transformation partner. We value reinvention and encourage continuous evolution of our business and industry. Applications from persons with disabilities are explicitly welcome.

If you encounter suspicious emails or offers claiming jobs at Wipro, please contact [e-mail]. Do not send resumes to this email. For concerns about unethical practices, contact [e-mail].

We are an Equal Opportunity Employer, considering all qualified applicants without discrimination. Wipro is committed to an accessible, inclusive workplace and provides reasonable accommodations upon request.