IT Support Engineer

IBM Computing; Brasília; Presencial; USD 40.000 - 60.000; Tempo integral

Resumo da oferta

A global technology company seeks an IT Support Engineer in Brasília to provide technical support for HR systems. You'll handle L1 to L3 support tickets, ensuring customer satisfaction and collaborating with global teams. Ideal candidates have a background in Java, advanced English skills, and thrive in multicultural environments. Join us for a rewarding career in technology with a focus on growth and innovation.

Qualificações

• Proven experience working in technical support.
• Experience in incident resolution and managing customer requests.
• Ability to work in a global, multicultural environment.

Responsabilidades

• Provide technical support for HR systems.
• Handle L1, L2, and L3 support tickets.
• Collaborate with global teams to resolve issues.
• Monitor system performance and implement improvements.
• Document solutions and contribute to the knowledge base.

Conhecimentos

Java core

Advanced Java

Spring

Spring Boot

Apache Beam

RESTful services

Hibernate

JSON

JavaScript

SQL

Cloud SQL

Spanner

Advanced English proficiency

Descrição da oferta de emprego

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

Are you passionate about technology and eager to work with world-class teams? Join IBM’s global support team and play a key role in delivering exceptional service to one of our clients, one of our most prestigious clients. As an IT Support Engineer, you will be responsible for handling Level 1, Level 2, and Level 3 support tickets related to HR tools, ensuring smooth operations and outstanding customer satisfaction.

Key Responsibilities:

• Provide technical support for HR systems, addressing and resolving tickets across L1, L2, and L3.

• Collaborate with a global team to troubleshoot and resolve issues in real-time.

• Work closely with Google’s HR technology stakeholders to understand requirements and deliver effective solutions.

• Monitor system performance, analyze logs, and implement proactive improvements.

• Document solutions and contribute to the knowledge base for ongoing team development.

Required technical and professional expertise

Proven experience working in technical support, handling incident resolution and customer requests.

• Languages: Java core, Advanced Java

• Frameworks: Spring, Spring Boot, Apache Beam (Workflows)

• Web Services: RESTful services, Hibernate, JSON

• Front End: JavaScript

• Database: SQL, Cloud SQL, Spanner

• Advanced English proficiency (written and spoken)

• Experience working in a global, multicultural environment

Work hours 11:00-21:00 (Brasília time)

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.