IT Support Associate II , Ops Tech Solutions (OTS) - Fixed Field

Amazon Inc.; Cajamar; On-site; BRL 80,000 - 120,000; Full time

Job summary

Amazon is seeking an IT Support Associate II for its Operations Technology Solutions team in Cajamar, SP, Brazil. The role focuses on supporting Windows, Mac, and Linux systems, printers, scanners, and terminals with on-site and remote assistance across multiple sites.

Responsibilities include managing IT equipment, mentoring teammates, and driving continuous improvements in our infrastructure while adapting to different shifts.

Qualifications

• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting.
• Troubleshooting integrated and interdependent computer systems.
• Maintaining zebra printers, thin clients, PCs, scanners, and handheld terminals.
• English reading and writing.

Responsibilities

• Be a protagonist in managing state-of-the-art IT equipment at our facilities.
• Lead technical solutions and improve operational infrastructure.
• Mentor and train new talent.
• Grow with ongoing learning in innovative technologies.
• Provide on-site and remote support across multiple locations.
• Adapt to different shifts to fit your profile.

Skills

Windows support

Mac support

Linux support

Printer maintenance

Troubleshooting

English proficiency

Job description

IT Support Associate II , Ops Tech Solutions (OTS) - Fixed Field

About Operations Technology Solutions (OTS)

As an IT Support Associate, you will use your skills to support our Operations team by resolving issues involving multiple IT architectures. We are always committed to improvements; you will be encouraged to participate in career development opportunities to progress at Amazon.

We are looking for self-motivated individuals to take on challenges and motivate teams to develop solutions for the obstacles we face.

This is an on-site position in Cajamar - SP - Brazil.

Key job responsibilities

• Be a protagonist in managing state-of-the-art IT equipment at our facilities
• Lead technical solutions and make a difference in our operational infrastructure
• Develop your mentoring side by sharing knowledge and training new talent
• Grow with us through constant learning in innovative technologies
• Connect with diverse teams, providing on-site and remote support across multiple locations
• Enjoy a dynamic routine with the possibility of working different shifts, adaptable to your profile

Here you'll have the opportunity to directly impact our operations while developing your technical and leadership skills!

About the team

Operations Technology Solutions (OTS): We are the force that drives one of the most impressive operations in the world! Every day, our technology enables the delivery of thousands of smiles in the form of packages, reaching people in hundreds of countries.

As part of OTS, you will be essential in a system that:

• Maintains the fast pace of Amazon's global operations
• Ensures precision in every process
• Establishes new standards of excellence in services

Here, your IT expertise won't be just another skill - it will be a fundamental part of a logistics revolution that never stops! 24 hours a day, 7 days a week, our team keeps Amazon's operations running without interruptions.

Join us and be part of this story of innovation and global success!

Basic Qualifications

• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• English (Read and Write)

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.