IT Support Analyst / Brazil / VBET

VBET; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

VBET, a leading international sports betting and gaming operator, seeks an IT Support Analyst in São Paulo. The successful candidate will provide technical support, manage support tickets, and collaborate on IT improvements, leveraging 2-3 years of experience and a relevant degree.

Qualificações

• 2 to 3 years of relevant professional experience in technical support.
• Solid understanding of hardware components and networking protocols.

Responsabilidades

• Provide first-level technical support for hardware and software issues.
• Install and configure operating systems and applications.
• Manage support tickets and track project progress.

Conhecimentos

Technical Support

Networking Fundamentals

VPN Troubleshooting

Active Directory

Documentation

Formação académica

Bachelor’s degree in Computer Science

Information Systems

Information Technology

Ferramentas

Jira

Descrição da oferta de emprego

Join to apply for the IT Support Analyst / Brazil / VBET role at VBET

Join to apply for the IT Support Analyst / Brazil / VBET role at VBET

Talent Acquisition Specialist | HRM | Talent Sourcer | iGaming

About the Company:

VBET is an award-winning sports betting and gaming operator with over 20 years of experience in the industry. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment.

Responsibilities:

• Provide first-level technical support, resolving issues related to hardware, software, and networks.
• Install, configure, and maintain macOS and Windows operating systems.
• Install, configure, and update software and applications.
• Diagnose and troubleshoot VPN-related issues.
• Understand and apply basic knowledge of Active Directory.
• Work with basic concepts of networking and communication protocols.
• Manage support tickets and track project progress using Jira.
• Log and follow up on support requests, ensuring resolution within established deadlines.
• Document solutions and create user manuals and procedural guides.
• Collaborate with other IT teams to resolve issues and implement improvements.
• Participate in continuous improvement initiatives and technology upgrades.

Technical Knowledge:

• Solid understanding of hardware components (CPU, RAM, hard drives, GPUs) and configuration of various systems, including laptops, desktops, and peripherals.
• Knowledge of networking protocols and tools such as SFTP, ICMP, TCP, DNS, DHCP, IPv4, IPv6, ping, traceroute, and netstat.
• Hands-on experience with networking fundamentals, including LAN, WAN, TCP/IP, DNS, BGP, subnet and firewalls.
• Understanding of connectivity types, including but not limited to Ethernet, Fiber, VPN, wired and wireless WAN.

Requirements:

• 2 to 3 years of relevant professional experience in technical support.
• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related fields.

Working conditions:

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Engineering, and Other

• Industries

  Technology, Information and Media and Information Services

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