IT Solutions Support Engineer - Mid-senior

Eurofins Scientific SE; Indaiatuba; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading international life sciences company is seeking an IT Solutions Support Engineer in Indaiatuba, Brazil. This role involves troubleshooting and supporting .NET web applications, coordinating tickets, and working collaboratively with teams. The ideal candidate will have strong communication skills and a solid technical background in application support. A hybrid work arrangement is included, with some on-call requirements on weekends.

Qualificações

• 2 years of experience in Enterprise application support is a plus.
• Good understanding of Windows Server and MS SQL Server concepts.
• Demonstrated development experience with web applications and services.

Responsabilidades

• Log tickets based on end user requests to resolve queries.
• Perform investigations to identify origins of issues.
• Coordinate with teams to arrange timely resolutions.

Conhecimentos

Communication skills

Interpersonal skills

Technical support

Problem-solving

Ferramentas

ASP .Net

C#

SQL

IIS

Descrição da oferta de emprego

Overview

IT Solutions Support Engineer - Mid-senior (Full-time). Eurofins Scientific is an international life sciences company providing analytical testing services to clients across multiple industries. The group works with leading organisations to ensure product safety, authenticity and accurate labelling, and has a broad presence in food, environment, pharmaceutical, cosmetic testing, genomics, clinical studies, biopharma contract development and manufacturing, and diagnostic testing.

The group’s key figures include a turnover of approximately 6.5 billion euros, more than 940 laboratories in 62 countries, and around 62,000 employees.

Responsibilities

• Log tickets based on end user requests to resolve queries within SLA.
• Perform initial investigations to identify origins of issues.
• Coordinate with IT Operations and Development teams to arrange timely resolutions within SLA.
• Provide hands-on functional support and troubleshooting for .NET-based web applications; leverage a range of tools and technologies as needed.
• Utilize and apply ITIL, SDLC, and Product Lifecycle methodologies.
• Maintain a good understanding of IT Service Management tools to log, monitor, and document incidents/tickets.

Qualifications

• Very good communication and interpersonal skills in an international environment.
• Ability to adapt and work with both technical and business people.
• Comfortable with remote communications using a wide array of technologies (shared code, documents, forums, phone, chat, email).
• Up to 2 years of experience in an Enterprise application support environment is a plus.
• Exposure to IIS-hosted web applications is preferred.
• Good understanding of Windows Server and MS SQL Server concepts.
• Extensive technical understanding spanning multiple platforms with broad knowledge of the applications and business priorities.
• Demonstrated development or technical application support experience with tools/technologies such as ASP .Net / C# / SQL / IIS / Message Queues / Restful services.
• Experience with IT Service Management tools to log, monitor, and document incidents.
• Experience working with customers from European regions is a plus.

Working Hours & Scheduling

Working hours: Monday to Friday, 09:00 to 18:00 Hybrid work arrangement. Be available 1 weekend per month as part of a rotation schedule.