IT Solutions Support Engineer - Junior

Eurofins Scientific SE; Indaiatuba; Híbrido; BRL 20.000 - 30.000; Tempo integral

Resumo da oferta

A leading international life sciences company seeks a Technical Application Support Specialist. This role requires strong communication and technical skills to support and troubleshoot applications in a hybrid environment. Candidates should possess experience in .Net technologies and a good understanding of IT processes to ensure timely issue resolution.

Qualificações

• 2 years experience in an Enterprise application support environment preferred.
• Hands-on experience with .Net based web applications is advantageous.
• Good understanding of ITIL, SDLC, and Product Lifecycle methodologies is a plus.

Responsabilidades

• Coordinate with IT Operations and Development teams to resolve issues within SLA.
• Log tickets, monitor incidents, and perform initial investigations.
• Communicate effectively in a hybrid work environment.

Conhecimentos

Communication

Interpersonal Skills

Technical Support

Troubleshooting

Adaptability

Ferramentas

.NET

SQL

IIS

Descrição da oferta de emprego

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

The group's key figures are approximately: Turnover of 6.5 billion euros, more than 940 laboratories in 62 countries and around 62,000 employees.

Job Description

• Very good communication and interpersonal relation skills in an international environment,
• Ability to adapt and work with either technical or business people
• At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
• Up to 2 years work experience in an Enterprise application support environment would be a plus.
• Exposure working in IIS hosted web application is preferred.
• Good understanding of Windows Server & MS SQL Server concepts is required.
• Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
• Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
• Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
• Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
• Log tickets based on end user requests to resolve queries within SLA.
• Perform initial investigations to identify origins of issues.
• Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.

Qualifications

Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.

Experience working with customers from European region would be a plus.

Additional Information

Working hours:

Monday to Friday - 09:00 to 18:00 Hybrid Work

Be available 1 weekend per month, as there will be a rotation schedule.