IT Services Analyst

McKinsey; São Paulo; On-site; BRL 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Mentorship opportunities

Job summary

McKinsey & Company, based in São Paulo, operates the Global TechHubs provisioning team to support IT equipment delivery and lifecycle management for colleagues in the region.

You will configure, restore, and ship devices, manage warehousing and inventory levels, and handle purchasing activities to ensure timely delivery and accurate records across multiple service lines.

Qualifications

• Bachelor’s in Computer Science or equivalent.
• 1+ years of experience configuring IT equipment including laptops, desktops, tablets, and mobile devices.
• Strong understanding of technical accepts.
• Solid, practical experience in purchasing and logistics.
• Strong technical IT skills, particularly PC configuration.
• Clear service orientation and careful approach to work.
• Sound judgment to prioritize tasks under pressure while maintaining attention to detail.
• Ability to work well in a team, while being independent and self-motivated.

Responsibilities

• Set up, configure, restore, and ship IT equipment.
• Maintain inventory management systems and optimize sourcing and service processes.
• Handle warehousing and materials management, including inventory monitoring and replenishment.
• Purchase activities: obtain offers, place orders, review confirmations, track delivery deadlines.
• Update asset warehouse and ticket management systems; packaging, labeling, and shipping of IT equipment.

Skills

IT equipment config

Purchasing & logistics

PC configuration

Service orientation

Teamwork & independence

Inventory management

Attention to detail

Problem solving

Education

Bachelor’s in Computer Science

Job description

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

YOUR IMPACT

You will interact with different IT groups, including coordination, office IT, the product team, vendors, and others, to ensure the appropriate supply chain of assets for this location. Moreover, you will interact with colleagues to coordinate equipment delivery or support their needs/questions. You’ll work in our Sao Paulo office as part of our Global Provisioning Capabilities in the Global TechHubs function. You will be part of the Tech Hub that provides IT equipment support, logistics, and hardware life-cycle management across multiple service lines (new hire, migration, loaner, break-fix, quick ship) for McKinsey colleagues in the specified location or region. You will be responsible for the setup, configuration, restoration, and shipment of IT equipment. In addition, you are responsible for all processes related to warehousing and materials management, including monitoring and optimizing inventory levels and refilling inventories. Your responsibilities include purchasing activities such as obtaining offers and submitting orders, reviewing order confirmations, and tracking adherence to delivery deadlines. Furthermore, you will maintain inventory management systems and optimize existing sourcing and service processes. Updating asset warehouse and ticket management systems is as much your responsibility as packaging, labeling, and shipping IT equipment.

YOUR GROWTH

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference. When you join us, you will have:

• Continuous learning:Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters:From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community:With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits:On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

YOUR QUALIFICATIONS AND SKILLS

• Bachelor’s in Computer Science or equivalent.
• 1+ years of experience in configuring IT equipment incl. Laptops, Desktops, Tablets, Mobile devices, etc.
• Strong understanding of the Technical accepts
• Solid, practical experience in purchasing and logistics
• Strong technical IT skills (in particular PC configuration)
• A clear service orientation and a careful approach to work
• Sound judgment that enables you to assess situations correctly and prioritize tasks appropriately so that you can keep sight of details even under pressure
• The ability to work well in a team while being independent and self-motivated, and to adjust quickly and flexibly to new situations
• Process orientation
• Self-motivated with the ability to work independently as well as work collaboratively and proactively

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

FOR BRAZILIAN APPLICANTS: Applicants for job positions in any office in Brazil have flexibility regarding qualifications and McKinsey & Company will not require previous experience of more than 6 months. If the job description indicates preferred prior work experience of more than 6 months, applicants for such job position in the Brazilian offices must interpret the preferred qualification described as limited up to 6 months maximum.