IT Onsite Technician L2

Hemmersbach; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Hemmersbach is seeking an Onsite Technician responsible for delivering technical assistance to various customers. The role involves managing service requests, coordinating assets, and ensuring compliance with service requirements. Ideal candidates will have at least 18 months of relevant IT experience and a strong capacity for customer relationship management.

Serviços

Health/Medical Insurance

Internal Career Development Program

International Job Opportunities

Qualificações

• Experience in OS, Apps, and H/W installation and troubleshooting.
• Ability to build customer relationships.
• Comprehensive knowledge in direct customer service.

Responsabilidades

• Handle service support requests and incidents.
• Ensure delivery of services according to SLAs.
• Detect faults and provide effective solutions.

Conhecimentos

Customer Service

Technical Assistance

Troubleshooting

Asset Management

Formação académica

IT Experience (18 months)

Descrição da oferta de emprego

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Role:

The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems. Main responsibilities:

• Handle service support requests & incidents
• Asset management & coordination
• Hands & Eyes Support
• Detect faults and provides efficient and effective solutions
• Ensuring all work is delivered consistently and in accordance with scope of work guidance of the Service Delivery Manager

Requirements:

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Health/ Medical insurance
• Internal career development program
• International job opportunities

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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