IT Onsite Technician

Hemmersbach GmbH & Co. KG; São Paulo; Presencial; BRL 30.000 - 40.000; Tempo integral

Resumo da oferta

A leading IT support company in São Paulo is seeking a customer-focused IT Support Specialist. The role requires 18 months of IT experience, strong troubleshooting skills, and proficiency in English (B2 or above). Responsibilities include providing exceptional customer service and support for hardware and software issues. Join a company dedicated to making a positive social impact while enhancing customer experience.

Serviços

Buddy program

Health/Medical insurance

Internal career development program

International job opportunities

Qualificações

• 18 months of IT experience (or equivalent).
• Experience in OS, Apps and H/W installation and troubleshooting.
• English B2 and above is a MUST.

Responsabilidades

• Enthuse customers and provide the best experience.
• Handle inbound calls and answer questions.
• Troubleshoot and document steps performed in a ticketing system.

Conhecimentos

Ability to build relationships

Troubleshooting skills

OS, Apps and H/W installation

Communication skills

Voice support

Descrição da oferta de emprego

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• English B2 and above is a MUST
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Health/ Medical insurance
• Internal career development program
• International job opportunities

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