IT Analyst

Vive Health; Manaus; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Vive Health, a growing company specializing in medical equipment, is seeking a Systems Analyst to support IT incidents and manage projects. This role requires problem-solving skills, knowledge of ERP systems, and proficiency in Python and Bash. Join our mission to improve customer lives through technology in a collaborative environment.

Qualificações

• Proficient in managing and using ERP systems, especially Odoo.
• Solid understanding of L1-L3 networking principles.
• Knowledge of Quality Assurance processes.

Responsabilidades

• Serve as first-line contact for IT incidents with timely resolution.
• Coordinate multiple small projects and keep stakeholders informed.
• Investigate and troubleshoot Odoo ERP performance issues.

Conhecimentos

Problem-Solving

Organizational Skills

Python

Bash

Communication

Formação académica

Experience with ERP/CRM systems

Experience in IT-related positions

Ferramentas

Odoo

Google Workspace

Microsoft Office 365

Descrição da oferta de emprego

*Please attach your resume/CV in English ; only those will be considered.

About us:

Let's Live Better!

Vive Health is a growing company specializing in providing high-quality and affordable medical equipment. We strive to separate from the pack and become your trustworthy and affordable online medical equipment store; providing products that you’d be proud to use yourself, and give to your loved ones or patients.

At Vive Health, we are dedicated to enhancing the lives of our customers. Our focus is on supporting individuals recovering from injuries, managing their health, or caring for loved ones. We strive to empower them with the tools and resources they need to feel confident and in control of their well-being.

We are committed to helping you live better. As a Top 50 Amazon seller in the USA, we have designed and developed multiple specialty brands to demonstrate our commitment to supplying you with the very best product options.

About the role:

We’re looking for a collaborative, detail-oriented Systems Analyst who will be our frontline for IT incidents and small change requests while helping shepherd projects from kickoff to close-out. You’ll start in a combined Level I/II capacity—handling day-to-day tickets, chasing down root causes, and making light code tweaks—then grow into documenting new and existing projects, coordinating with sponsors, stakeholders and external developers, and verifying delivered work. Your primary mission: keep our systems (especially Odoo ERP) reliable, secure and continuously improving so the business can move fast with confidence

Who you are / What you bring:

Problem-Solver: You break problems into pieces, test hypotheses quickly, and don’t quit until there’s a clear root cause.

Code-Conversant: Comfortable reading Python and Bash; you can tweak scripts, review pull requests and speak the developers’ language.

Organized Communicator: You juggle multiple threads without dropping the ball, and you translate technical findings into plain English for sponsors and stakeholders.

Continuous Learner: New technology, framework or API? You’re the first to spin up a sandbox and see how it works.

Responsibilities include:

Serve as the first-line (Level I/II) contact for IT incidents—diagnose, resolve or escalate within agreed SLAs.

Provide day-to-day systems support to end users, ensuring timely, effective issue resolution.

Track and coordinate multiple small projects simultaneously, keeping sponsors and stakeholders informed with clear status updates.

Review developer pull requests/commits and perform light Python or Bash tweaks when needed.

Verify delivered features against requirements; log and follow up on defects or improvement ideas.

Investigate and troubleshoot Odoo ERP workflows, modules and performance issues; propose actionable fixes.

Identify and drive opportunities to streamline processes, harden security and improve service quality.

Create, update and maintain runbooks, SOPs, diagrams and change logs for consistent knowledge sharing.

Provide training and guidance to users through documentation, quick huddles and recorded demos.

Assist in maintaining and enhancing company-wide security controls (identity, endpoint, backups, MFA) and support QA/compliance activities.

Qualifications:

Experience working with ERP/CRM systems (Odoo) in a technical role.

Experience working in IT-related positions and Project Management.

Knowledge of basic L1-L3 networking principles.

Familiarity with Quality Assurance processes.

Knowledge of and proven experience on Python programming language and Bash.

Proficient in written and spoken English.

Competent in managing and using Virtual Workspace Environments (e.g., Google Workspace, Microsoft Office 365, Dialpad) - Nice to Have

Our Mission:

https://www.youtube.com/watch?v=cC6eqo-0LHc&ab_channel=ViveHealth

https://www.youtube.com/watch?v=TJX9J-m4UhE&ab_channel=ViveHealth

For More Info On Our Products and Services:

https://www.youtube.com/@ViveHealth

Visit our website at www.vivehealth.com to learn more.