Infrastructure Operations Engineer

Jobgether; Brasil; A distancia; BRL 150.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Flexible hours

24 days vacation per year

10 national holidays

Unlimited sick leave

Private medical insurance contribution

Coworking space & gym reimbursement

Professional development budget

Challenging, diverse infrastructure  

Remote-first culture

Descripción de la vacante

Jobgether partner is seeking an Infrastructure Operations Engineer in Brazil to maintain Linux-based infrastructure across bare-metal, private cloud, and public cloud environments, handling incidents and automation in a remote-first setting.

You will manage access, perform standard changes with proper rollback, document procedures, and collaborate with distributed teams to improve reliability and security while prioritizing service availability.

Formación

• Hands-on Linux troubleshooting in production-like environments.
• Strong networking knowledge (TCP/IP, DNS, HTTP, TLS).
• Experience with at least one virtualization or cloud platform.
• Independent incident management and ticket handling.
• Experience performing standard production changes with rollback.
• Ability to modify automation scripts in Bash or Python.
• Experience using AI assistants for troubleshooting and docs.
• Excellent written and spoken English for async remote work.
• Analytical, proactive problem solving and ownership mindset.
• Collaborative work in a distributed technical team.

Responsabilidades

• Onboard/offboard users and manage access per security procedures.
• Triage, troubleshoot, and resolve Linux/infrastructure incidents.
• Provision hosts across bare-metal, private, and public cloud.
• Troubleshoot DNS issues and perform domain changes.
• Apply firewall/OS changes with rollback and verification.
• Monitor performance, investigate alerts, and respond to incidents.
• Keep stakeholders updated until service recovery is confirmed.
• Improve alert routing and ownership where needed.
• Manage Jira requests with clear communication.
• Deploy infrastructure services per runbooks and escalate as required.
• Maintain technical documentation for recurring ops.
• Identify small automation opportunities in onboarding/offboarding.
• Collaborate with distributed infra colleagues for reliability.

Conocimientos

Linux troubleshooting

RHEL knowledge

Networking basics

Virtualization/Cloud

Incident management

Automation scripting Bash/Python

AI-assisted troubleshooting

English proficiency

Analytical thinking

Ownership & accountability

Collaboration in distributed teams

Herramientas

Terraform

GitLab CI

Jenkins

Ansible

KVM

OpenNebula

Descripción del empleo

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infrastructure Operations Engineer based in Brazil.

As an Infrastructure Operations Engineer, you will play a key role in maintaining, supporting, and improving reliable Linux-based infrastructure across diverse cloud and production environments. You will ensure the smooth operation of critical systems, internal services, and network infrastructure while providing effective technical support to distributed teams. Working across bare-metal servers, private cloud, and public cloud platforms, you will troubleshoot incidents, manage infrastructure changes, and optimize day-to-day operations. You will also contribute to automation initiatives, strengthen operational documentation, and improve recurring processes. Collaborating with remote colleagues, you will take ownership of technical requests from initial investigation through verified resolution. This is an excellent opportunity to develop your expertise in Linux infrastructure within a remote-first, international, and technology-driven environment.

Accountabilities

• Manage employee onboarding, offboarding, and access-management requests in accordance with established security procedures, ensuring appropriate approvals, least-privilege access, and verification of completed actions.
• Take ownership of common Linux and infrastructure requests and incidents, from initial triage and troubleshooting through resolution or escalation to the appropriate technical owner.
• Perform standard host provisioning and production-server changes across bare-metal infrastructure, private cloud, and public cloud environments, following approved procedures and escalating non-standard requirements.
• Troubleshoot DNS-related issues and execute authorized DNS and domain-management changes in accordance with established operational guidelines.
• Implement approved firewall and operating-system changes, ensuring appropriate rollback procedures and post-change verification.
• Monitor infrastructure performance, investigate alerts, and respond to operational incidents while prioritizing actual service availability and business impact.
• Keep stakeholders and requesters informed throughout incident resolution, providing regular updates until service recovery has been confirmed.
• Distinguish genuine infrastructure issues from alert noise and improve alert routing, escalation paths, and ownership where necessary.
• Manage Jira requests according to agreed priorities and response times, ensuring clear communication and consistent follow-up.
• Deploy standard infrastructure services using approved specifications, procedures, and operational runbooks, escalating architectural or design decisions when required.
• Maintain clear and accessible technical documentation to support recurring operational activities and ensure effective team coverage.
• Identify opportunities to improve operational efficiency through small-scale automation, particularly across onboarding, offboarding, access management, and access-review processes.
• Collaborate with infrastructure colleagues in a distributed environment to maintain service reliability, security, and continuous operational improvement.

Requirements:

• Hands-on experience troubleshooting Linux systems in a professional or production-like environment, with preference for Red Hat Enterprise Linux (RHEL) family distributions.
• Good working knowledge of networking fundamentals, including TCP/IP, DNS, HTTP, and TLS, with the ability to identify and isolate operating-system, network, and application-level issues.
• Practical experience with at least one virtualization platform or cloud environment.
• Demonstrated ability to independently manage technical incidents and support tickets, including gathering evidence, assessing business impact, prioritizing tasks, communicating progress, verifying recovery, and escalating issues with clear technical findings.
• Experience implementing standard production changes safely, including rollback planning and post-implementation verification.
• Ability to understand, maintain, and modify existing automation scripts or develop small improvements using Bash or Python.
• Practical experience using AI assistants to support troubleshooting, scripting, and technical documentation, with the ability to independently validate outputs before implementing production changes.
• Strong written and spoken English skills, with the ability to communicate effectively in an asynchronous, remote-working environment.
• Excellent analytical and problem-solving abilities, combined with a proactive approach to identifying and resolving technical issues.
• Strong sense of ownership, accountability, and attention to detail when managing infrastructure requests and operational responsibilities.
• Good communication and collaboration skills, with the ability to work independently while contributing effectively to a distributed technical team.

Nice-to-have:

• Experience with OpenNebula, KVM, or other private-cloud and virtualization technologies.
• Familiarity with Ansible or other configuration-management tools.
• Knowledge of infrastructure automation and deployment tools such as Terraform, GitLab CI, or Jenkins.
• Familiarity with Git and version-control workflows.
• Experience administering identity and access-management platforms such as FreeIPA, LDAP, or Google Workspace.

Benefits:

• Fully remote working environment, with the flexibility to work from anywhere worldwide.
• Flexible working hours, allowing you to organize your schedule around your personal and professional commitments.
• 24 paid vacation days annually.
• 10 additional national holidays.
• Unlimited sick leave.
• Financial compensation toward private medical insurance.
• Reimbursement for co-working spaces and gym or sports activities.
• Dedicated professional development and education budget.
• Opportunities to work on interesting, challenging, and technically diverse infrastructure projects.
• Strong focus on continuous learning, career development, and technical growth.
• Opportunity to receive a reward for innovative ideas that have the potential to be patented.
• Collaborative, remote-first working culture that encourages ownership, knowledge sharing, and mutual support.