Incentives Coordinator (Remote)

M3EU; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in operational support based in São Paulo is seeking an Operations Specialist. The role involves providing operational support for incentive processes, ensuring compliance with standards, and coordinating closely with internal teams and vendors. You will be responsible for accurate processing of payments, data validation, and maintaining payment records. The ideal candidate should possess strong analytical skills, attention to detail, and experience with relevant systems. Fluency in English is required. Flexible working hours are available.

Qualificações

• Bachelor’s degree required.
• Experience in Operations or Finance is preferred, but not essential.
• Experience in data validation or administrative coordination is advantageous.
• Ability to automate or optimise recurring tasks is essential.
• Strong analytical and problem-solving capabilities required.

Responsabilidades

• Comply with company standards and process payments accurately.
• Maintain organized server folders consistent with data protection policies.
• Monitor payment statuses for internal and external stakeholders.
• Prepare management reports and contribute to continuous improvement.

Conhecimentos

Analytical skills

Problem-solving abilities

Attention to detail

Communication skills

Organizational skills

Collaboration skills

Formação académica

Bachelor’s degree or equivalent professional experience

Ferramentas

Microsoft Excel

NetSuite

SAP

Power BI

QuickBooks

Descrição da oferta de emprego

Job Description

To provide accurate, timely, and compliant operational support for incentive processes involving members and research participants, ensuring full alignment with M3 standards, policies, and applicable local regulations. The role requires close coordination with internal teams and external partners, systematic validation of data across multiple systems, and efficient post-payment support to maintain data integrity and deliver a positive respondent experience.

Key Responsibilities

Incentives Processing and Operations

• Comply with company standards, training procedures, and guidelines across all incentive operations.
• Process standard and non-standard incentive payments accurately and promptly in accordance with approved procedures.
• Prepare payment orders in line with vendor and payment partner requirements.
• Maintain organised and secure server folders consistent with M3 data protection and sharing policies.
• Coordinate with Client Service Teams on non-standard incentive arrangements and exceptions.
• Audit incentive projects to verify the accuracy of cost allocation and ensure timely disbursement.
• Maintain and update systems and trackers to reflect current payment status for internal and external stakeholders.
• Validate information and coordinate with support teams and respondents to resolve failed or on-hold payments.
• Execute system corrections in the MR System and M3 Wallet following authorised procedures.
• Review and resolve on-hold transactions to reduce payment failures.
• Support other teams (Finance, CST Operations, Support) as required within the defined scope.
• Perform periodic internal control checks and maintain clear audit trails to ensure compliance.
• Monitor key performance indicators (e.g., payment turnaround times, error rates) to drive continuous improvement.
• Identify process inefficiencies and collaborate with operations and finance teams to implement improvements.
• Prepare periodic management and performance reports as required.
• Maintain awareness of fraud prevention and risk-mitigation measures related to incentive payments.
• Serve as a point of contact for training or guidance on incentive processes.
• Develop proficiency in relevant payment systems, vendor portals, reconciliation tools, and data-management software (e.g., advanced Excel functions such as pivot tables and lookups).
• Undertake additional ad-hoc tasks within the scope of the role.

Incentive Support Queries

• Monitor the Incentives inbox to meet the 24‑hour response and resolution SLA.
• Manage and resolve internal and external incentive‑related queries in a professional and timely manner.
• Prepare and issue incentive statements to respondents for tax or reporting purposes.
• Coordinate communications and follow‑ups across departments to ensure complete issue resolution.
• Provide regular updates to Panel Support and Client Service Teams on payment‑related matters.

Qualifications

Education

• Bachelor’s degree or equivalent professional experience required.

Experience

• Experience in Operations, Finance, Payments, or Market Research is preferred but not essential.
• Experience in data validation or administrative coordination is advantageous.
• Experience supporting or participating in operational system implementations: Experience working with or helping to implement operational ecosystems (e.g., NetSuite, SAP, Sage, Power BI, QuickBooks, etc). This may include supporting testing cycles, documenting requirements, validating data flows, or collaborating with engineering and finance teams.
• Ability to automate or optimise recurring tasks: Ability to streamline processes through task automation, including the use of AI tools, advanced Excel functions, or workflow‑optimisation methods.
• Strong analytical and problem‑solving capabilities: The ability to navigate complex operational scenarios and propose data‑driven solutions.
• Understanding of system integrations and operational compliance: Familiarity with system integrations, data‑consistency checks, and compliance standards.

Skills and Competencies

• Strong analytical and numerical accuracy with high attention to detail.
• Excellent written and verbal communication skills.
• Proven ability to collaborate effectively with Coordinators and cross‑functional teams.
• Skilled in managing multiple systems and priorities under tight deadlines.
• Strong organisational and problem‑solving abilities.
• Proficiency in Microsoft Excel, Word, and Outlook.

Additional Information

Working hours : EU time zone, with some flexibility

Please submit your CV in English