Inbound Sales Specialist (Part-time)

UENI Limited; Rio de Janeiro; Presencial; BRL 20.000 - 80.000; Tempo parcial

Resumo da oferta

An innovative company is seeking an Inbound Sales Specialist to enhance customer experiences and drive sales through effective communication. This part-time role offers the opportunity to engage with potential customers via phone and live chat, recommending tailored subscription plans that meet their needs. Ideal candidates will possess a strong sales background, exceptional communication skills, and a passion for delivering outstanding customer service. Join a dynamic team dedicated to empowering small business owners and make a significant impact in a supportive environment where your contributions are valued.

Qualificações

• 2+ years in sales roles, preferably in SaaS.
• Proven track record in inbound or outbound sales.

Responsabilidades

• Convert inbound leads into customers via phone, chat, and email.
• Achieve the target of 1 sale per hour.

Conhecimentos

Sales Experience

Customer Communication

Consultative Selling

Customer Experience

KPI Management

Ferramentas

Customer Success Tools

Descrição da oferta de emprego

UENI seeks an Inbound Sales Specialist to join our growing team. The ideal candidate will manage inbound phone and Live Chat communications with our potential customers and actively follow up with prospective customers. This role takes a consultative approach when discussing UENI’s subscription plans with interested business owners, recommending the appropriate plan, and ultimately selling the appropriate plan to the customer.

At UENI, delivering exceptional customer experiences is the key to our success in helping small business owners. If you are driven to exceed customer expectations, have a strong background in sales, and believe in UENI’s mission, we want to hear from you.

Only candidates based in Latin America will be considered for this position.

This is a part-time position, (4h/day, 20/week), with the possibility to grow to 7h/day.

The role's shift is Monday - Friday, during 12pm-8pm EST. Base salary + OTE.

Key responsibilities:

• Convert inbound leads into UENI customers via phone, live chat, and email.
• Recommend and sell the appropriate UENI plan to the customer.
• Achieve the target of 1 sale per hour.

What we expect from a new hire:

• Sell correctly; never missell and sell the right plan to meet the customer’s needs.
• Create delightful customer experiences that address customer questions and highlight UENI benefits.
• Collaborate with internal teams to ensure customer satisfaction.
• Become an expert in UENI's product offerings and industry trends to effectively address customer inquiries.
• Advocate for the customers internally by identifying ways to improve the customer experience through CS, product, marketing, etc.

Minimum Requirements:

• 2+ years of relevant experience in sales customer-facing roles, preferably in a SaaS sales environment.
• Proven track record of inbound or outbound sales.
• Impeccable spoken and written English.
• Exceptional phone communication skills and ability to build rapport with customers.
• Commercially minded with a strong understanding of the customer experience.
• Happy to be managed by quantified KPIs.
• Comfortable handling support tasks (help desk queries, live chat) and addressing customer requests.
• Ability to work independently and as part of a team.
• Proficient in relevant customer success tools and software.