Implementation Project Manager

Topsort; São Paulo; Presencial; USD 70.000 - 90.000; Tempo integral

Resumo da oferta

A rapidly growing tech company in São Paulo is looking for a skilled Project Manager to lead customer onboarding and ensure project implementations meet client expectations. Ideal candidates will have a minimum of 3 years' experience in SaaS project management, strong communication skills in English, and relevant PM qualifications. This role offers the opportunity to work in a fast-paced environment and influence the company's growth trajectory.

Qualificações

• Minimum of 3 years experience in SaaS project management and client onboarding.
• Strong communication skills, both written and verbal, in English.
• Proven success in delivering projects efficiently and on time.

Responsabilidades

• Manage customer onboarding to ensure successful outcomes, driving growth and retention.
• Collaborate with technical teams to train customers on platform features.
• Improve onboarding processes and training materials.

Conhecimentos

Project Management

Communication skills

Understanding of Webhooks and APIs

Client onboarding

Experience with AI-driven product tools

Formação académica

PM qualifications such as Agile, PMP

Ferramentas

CRM platforms

ERP systems

Marketing Automation platforms

Descrição da oferta de emprego

We're quickly growing and super excited for you to join us!

About Topsort

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic and has experienced rapid growth since our founding in 2021, driven by a genius product, a customer-first mentality, and a talented team. We serve customers in retail, marketplaces, and delivery apps across 40+ countries and are approaching the industry’s #1 position.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact and being part of a rocket ship from the very beginning? Let’s innovate together—making ads clean and cool again with AI and modern technology.

What it’s like to work at Topsort

Our team values straightforward communication, embracing feedback, and fostering a collaborative environment. We operate like a sports team focused on winning, with internal collaboration and external competitiveness. We prioritize open work, mutual support, and a sense of urgency, avoiding endless meetings—if it can be done today, we do it today.

What is this role like?

We’re seeking a highly skilled Project Manager with strong product instincts and deep technical expertise. You will lead complex initiatives end-to-end, working closely with engineering and business teams to translate technical possibilities into real product value. You’ll thrive in a fast-paced environment and help shape our platform’s future.

• Manage customer onboarding to ensure successful outcomes, driving growth and retention.
• Collaborate with technical teams to train customers on using Topsort’s platform and features effectively.
• Set KPIs and success metrics, ensuring full ROI for clients.
• Ensure smooth transition to the Customer Success team by documenting client stakeholder roles.
• Improve onboarding processes and training materials to enhance the experience.
• Coordinate with client agencies and third parties to achieve desired outcomes.
• Work with the development team to ensure custom development meets client expectations and standards.
• Own the project, taking responsibility for successful implementation while working with internal and external stakeholders.
• Facilitate user training and workshops to empower clients effectively.

What (we think) you need to be successful

We’re open to candidates who may not check all boxes but can demonstrate exceptional skills and potential.

• Minimum of 3 years experience in SaaS project management and client onboarding.
• PM qualifications such as Agile, PMP.
• Strong communication skills, both written and verbal, in English.
• Proven success in delivering projects efficiently and on time.
• Understanding of Webhooks and APIs.
• Experience with AI-driven product recommendation tools and algorithms is a plus.
• Familiarity with CRM, ERP, or Marketing Automation platforms.

What We Value

We seek professionals who embody these qualities:

• Attention to detail: Dive deep to uncover root causes and optimal solutions.
• Team first: Prioritize collective results over personal recognition.
• Comfort with ambiguity: Tackle open-ended problems and turn chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as needed.
• Urgency: Act with a sense of urgency while building scalable, repeatable processes.
• Curiosity: Quickly learn and apply new concepts effectively.

If you think you’re a good fit, we’d love to hear from you!

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