Guest Relations JNcQUOI Lisbon

Amorim Luxury Group; Viamão; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in the luxury sector seeks a Guest Relations professional to enhance customer experiences. This role involves welcoming clients, managing reservations and ensuring compliance with health and quality standards. The ideal candidate possesses strong communication skills, a knack for personal organization, and CRM knowledge.

Qualificações

• Previous experience in similar roles.
• Fluent in English (other languages are a plus).
• Knowledge of reservation and CRM systems required.

Responsabilidades

• Welcoming customers and managing word of mouth.
• Organizing cloakroom and managing appointments.
• Building and improving the CRM database.

Conhecimentos

Communication

Empathy

Attention to detail

Ferramentas

Covermanager

Salesforce

Descrição da oferta de emprego

We are currently looking for a Guest Relations to join our team.

This role will be responsible for

• Welcoming our customers;
• Manage appointments in our reservations system and organize cloakroom;
• Manage Jncquoi At Home requests and sales whenever necessary;
• Continuously build and improve our CRM database with all our customers information and individual preferences respecting RGDP compliance;
• Provide all information about Jncquoi concept, service and locations;
• Ensure compliance with all health and quality standards;

About you

• Previous experience in similar roles;
• Reservation and CRM Systems knowledge (Covermanager & Salesforce);
• Excellent communication skills and empathy;
• High level of personal organization and attention to detail;
• Fluent in English (other languages will be a plus).