Grupo QuintoAndar | Senior Operations Manager

Quinto Andar Serviços Imobiliários; São Paulo; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

Quinto Andar is seeking a Senior Operations Manager to enhance operational efficiency and customer experience. The role involves transforming manual processes into scalable systems, leading a team, and driving strategic initiatives. Ideal candidates will have extensive experience in operations, excellent leadership skills, and a strong commitment to customer satisfaction.

Serviços

Competitive salary package

Bonus

Meal allowance

Health plan

Dental plan (optional)

Life insurance

Daycare subsidy

Subsidy to sports practicing

Extended paternal leave

Language learning support

Qualificações

• 10+ years of experience in operations, preferably in tech or high-growth environments.
• Advanced English; other languages are a plus.

Responsabilidades

• Design and implement operational processes for scalability.
• Lead a high-performing operations team and drive accountability.
• Develop operational practices focused on customer experience.

Conhecimentos

Leadership

Analytical Thinking

Customer Obsession

Communication

Formação académica

Bachelor's degree or equivalent experience

Descrição da oferta de emprego

About QuintoAndar Group
We are Grupo QuintoAndar the largest real estate ecosystem in Latin America. Guided by a shared purpose of helping people love the place where they live, we have a diverse portfolio of brands and solutions that cover all stages of the living journey. We develop technologies and innovation to transform and boost the entire living experience.

The Grupo QuintoAndar was born to do something very rewarding: open doors. We opened doors so that technology could become part of living. And through it, we simplify and debureaucratize the experience for those looking for a new home. That's how we became the most valuable proptech in Latin America, leading the real estate market in around six countries and more than 75 cities around the globe.

After conquering Brazil with a pioneering business model in the real estate rental and buying and selling market, we expanded into the international market by acquiring Grupo Navent, which holds the number 1 ranking in Mexico (Inmuebles24 full), Argentina (Zonaprop), Peru (Adondevivir & Urbania) and Ecuador (Plusvalia) - among others. We offer an end-to-end ecosystem to make life easier for those looking to rent or buy a home, sell a property and unblock a transaction. Think zero paperwork or bureaucracy: everything happens on a single platform, with transparency and speed alongside close, humanized support.

We are currently valued at over US$5.1 billion and continue to grow 4x year on year, breaking records.

To make all this happen, we have more than 4,000 talented people, working with cutting-edge technology and the best design practices to guarantee a perfect experience throughout the sales and rental process, combined with intelligent financial products. Here you will work with the best professionals in the market, in an environment that breathes innovation, collaboration and high performance.

To find out more about our history, visit: https://grupoquintoandar.com/en

About working at Grupo QuintoAndar:

• Possibility of constant learning
• Opportunity to work in a team that seeks to use the best practices and tools on the market;
• Working in an informal environment with great people who care about each other;
• Always having new challenges and being encouraged to achieve results that have an impact, always with high quality;
• Being part of a team working on a high-impact project that affects the lives of thousands of people.

Location & Remote Work (adjust according to the needs of your job)

Our technology team works on the "remote-first" model, which means we are working from home with the possibility of living anywhere in Brazil. We also have the option of using QuintoAndar's offices in São Paulo or using partner coworking spaces, both up to twice a week.

Language

This job description is written in English because for that position you will need it for communications with coworkers and suppliers who are from worldwide, for tools and internal materials as well. // A descrição desta vaga está escrita em Inglês porque para esta posição é necessário para a comunicação com colegas e fornecedores, que são de diferentes países, além do uso de ferramentas e materiais internos.

Stages of the Selection Process

Our selection process currently lasts an average of 30-40 days, from application to completion of the assessment. Going through:

• Screening
• People Interview
• Hiring Manager Interview
• Stakeholder Interview 1
• Live Case
• Stakeholder Interview 2
• Offer

About the Area:

As we start to scale, we are looking for a Senior Operations Manager to lead and evolve the core operational engine that drives our growth. This person will be responsible for transforming our current, largely manual and unstructured operations into efficient, scalable systems that deliver exceptional customer experiences, funnel conversion, and operational excellence. The ideal candidate is a strategic thinker who is equally comfortable in execution, thrives in fast-paced and ambiguous environments, and brings a strong sense of ownership and leadership. They must be capable of driving multiple structural workflows forward simultaneously—building from the ground up while ensuring consistent progress across different streams of work. Most importantly, this person should act as a true enabler of growth—removing friction, unlocking scalability, and ensuring that operations accelerate rather than hinder the pace of the business.

• Experience: 10+ years of experience in operations, preferably in tech, marketplaces, logistics, or high-growth environments. Experience scaling teams and processes is essential.
• Execution & Excellence: Proven ability to drive execution while maintaining high standards and operational rigor.
• Leadership: Demonstrated success in building and leading high-performing, engaged teams. Ability to make tough calls and lead through ambiguity.
• Customer Obsession: Deep commitment to understanding and solving customer pain points.
• Strategic & Analytical: Strong analytical mindset with the ability to use data to inform decisions and optimize performance.
• Communication: Excellent verbal and written communication skills; able to engage diverse audiences and influence outcomes.
• Ownership: Hands-on, entrepreneurial mindset with a strong sense of accountability and integrity.
• Advanced English. Other languages are a plus.

Responsabilidades

• Design, implement, and continuously improve end-to-end operational processes that support business scalability and customer success.
• Own critical workflows across service delivery, client support, and internal operations—driving efficiency, quality, and innovation.
• Balance immediate execution needs with long-term infrastructure planning to enable sustainable growth.
• Build and lead a high-performing operations team; define clear goals, drive accountability, and foster a culture of ownership and collaboration.
• Inspire and engage the team to perform at their best, even in the face of setbacks or ambiguity.
• Identify, recruit, and develop talent, creating a strong bench of future leaders.
• Develop and evolve operational practices with the customer experience at the core.
• Spend time in the field and in direct contact with customers and internal stakeholders to identify pain points and opportunities for improvement.
• Work closely with Product, Tech, Commercial, and BizOps teams to align operations with strategic goals and initiatives and enable end-to-end execution.
• Act as a strategic connector between functions to ensure speed, consistency, and clarity across all initiatives.
• Define and monitor key operational KPIs; use data to identify trends, root causes, and opportunities.
• Foster a culture of continuous improvement—driving performance, efficiency, and quality across all touchpoints.
• Lead initiatives to professionalize, automate, or outsource operational components as needed.
• Communicate clearly and intentionally across teams and levels—translating complex ideas into actionable plans.
• Align internal stakeholders and promote operational clarity and focus across the organization.

Important:

• Our selection process starts with registration! If you really want to be part of our team, take care of this step of the process. We analyze all candidates individually and give feedback even to those who do not follow the process;

• All communication is done by email, so stay tuned for our messages and release the domain @quintoandar.com.br so our emails don't end up in spam.

• Competitive salary package;
• Bonus;
• Meal allowance ("Flash Benefícios");
• Health plan;
• Dental plan (optional);
• Life insurance;
• Daycare subsidy;
• Subsidy to sports practicing (Wellhub).
• Extended paternal leave;
• Reserved room for breast-feeding;
• Language learning support;

Diversity & Inclusion at QuintoAndar

At QuintoAndar, we believe diversity of perspectives and experiences guarantee a differentiated work environment, based on respect and valuing differences. Feel free to declare the information on the registration form. If you are not comfortable answering them, just choose the option "I prefer not to respond". This information helps us create an increasingly inclusive environment and it is used only for this purpose, it is confidential, and it will not impact your performance throughout the hiring process

All of our job positions are open to people with or without disabilities. If you are a PWD and have not found any opportunities of your interest, register your resume in our talent pool, by clicking here..

Data Protection Policy
The information you provide in the recruitment process form is confidential and stored in a secure environment. We have implemented technical and administrative measures to protect your data. To learn more about how we handle personal data, please visit our Privacy Policy.
To exercise your rights regarding your personal data, such as access to data, confirmation of processing, correction of data, anonymization, blocking or deletion, and other rights with the QuintoAndar Group, please contact us through our Customer Service Channel.