Global Microsoft Program Specialist

Avanade Inc.; São Paulo; Presencial; BRL 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal or food allowance

Multibenefits Card

Health and dental insurance

Certifications and training

Life insurance

Private pension

Avababy pregnancy support

Profit sharing

Wellhub

Childcare assistance

Career mentoring

Birthday Off policy

Wellness sessions

Resumo da oferta

Avanade Inc. seeks a Global Microsoft Program Specialist - Consultant to onboard Microsoft programs, manage funding claims, and serve as the SME on Microsoft programs. You will influence across the globe to deliver outcomes for the Avanade–Microsoft partnership and support the Alliances Operations team.

The role requires strong attention to detail, customer service focus, and proactive process management, with collaboration across global teams to accelerate transformation.

Qualificações

• High attention to detail and pride in quality output.
• Customer service is a priority with a need for rapid responsiveness.
• Strong analytical and problem-solving abilities.
• Good communication with team and stakeholders.
• Proactive in all aspects and adherent to defined processes.
• Familiarity with Microsoft governance programs is a plus.

Responsabilidades

• Onboard new Microsoft programs and manage funding claims.
• Be the subject matter expert on all Microsoft programs.
• Lead across the globe to deliver results for the Avanade–Microsoft partnership.
• Coordinate with sales and clients to provide a world-class experience.
• Support Alliances Operations and document process improvements.

Conhecimentos

Attention to detail

Customer service

Analytical thinking

Communication skills

Proactive

Process adherence

Timezone coordination

Ferramentas

Power BI

Microsoft Excel

SharePoint

Descrição da oferta de emprego

We are looking for a motivated self-starter who is looking to make a large impact by collaborating well with others. Global Microsoft Program Specialist - Consultant will be fully dedicated, and accountable Operations Support Resource focused on elevating our responsiveness, support, and accountability in this area. You will monitor, respond and orchestrate to all inbound emails and requests coming to [e-mail] which is our internal communication portal for executive level questions, requests and issues.

This is a highly visible role and you will ensure timely communication focused on adhering to a 24-hour timeline. The ideal candidate will have experience in operations roles with proven success managing a large volume of activities while maintaining a high degree of accuracy.

Responsibilities

You’ll be responsible for onboarding new Microsoft programs, managing and tracking programmatic funding claims, and be the subject matter expert on all things Microsoft programs. You’ll lead with influence across the globe to consistently deliver results and impact for our relationship with Microsoft, and you’ll be a core member of the Global alliance team accelerating the next phase of transformation of the Avanade Microsoft Partnership demonstrating your acumen across:

At Avanade, you will have the opportunity to work with global teams, influence strategic outcomes, and contribute to the continued evolution of one of the industry's most important technology partnerships.

Together we do what matters.

Benefits

• Meal or food allowance,
• Multibenefits Card (up to Senior Consultant),
• Health and dental insurance,
• Certifications and training,
• Life insurance,
• Private pension,
• Avababy: pregnancy support and kit for new parents,
• Profit sharing,
• Wellhub,
• Childcare assistance,
• Career mentoring,
• Birthday Off policy (a day off during your birthday month),
• Wellness sessions

Responsabilities

• Help facilitate the Microsoft governance process, coordination, Legal compliance actions
• Facilitate rhythm of the business calls with Microsoft related to Partner center
• Manage Microsoft Investment, Influence and Incentive programs
• Work with the sales team to support sales efforts by leveraging various Microsoft programs, providing thought leadership on incentive structure, and delivering a world-class experience for our clients and Microsoft
• Work with client representatives and stakeholders to schedule, coordinate and navigate escalations with Microsoft as needed
• Assist the Alliances organization in understanding process bottlenecks and recommend process refinement to improve and document processes
• Support with all aspects of Avanade Alliances Operations

Qualifications

The following experience is required for this role:

• This person has high attention to detail and a pride in the quality output of their work
• Customer service is a priority in this role and requires a highly responsive individual who treats all matters with a sense of urgency
• Strong analytical problem-solving ability
• Must have good communication skills to ensure effective communication with team and stakeholders
• Require someone who is proactive in all aspects
• is key in this role and following processes to ensure we provide the utmost customer service to our internal customers
• PowerBI, Microsoft Excel and SharePoint knowledge
• Must be willing to work US Eastern time zone three times out of the week