Global Collections Senior Manager

PayJoy; São Paulo; Presencial; USD 70.000 - 120.000; Tempo integral

Resumo da oferta

PayJoy seeks a Global Collections Senior Manager to lead their collection strategy globally. This role requires strong analytic capabilities, expertise in collections for emerging markets, and leadership skills to manage teams. The ideal candidate will drive performance and improve recovery processes while benefiting from a comprehensive benefits package including health insurance and professional development perks.

Serviços

100% Company-funded Health and Dental insurance

Life insurance

Monthly meal vouchers and Home Office assistance

Phone finance and home office equipment

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

Qualificações

• Experience with collections strategies for low/variable income customers.
• Deep analytic skills and structured problem-solving abilities.
• Proactive and creative in improving recoveries.

Responsabilidades

• Design and implement preventive and corrective collections strategies.
• Measure team performance weekly and monthly.
• Implement tools for process automation and efficiency.

Conhecimentos

Analytic Skills

Problem Solving

Communication

Leadership

Formação académica

Major in Accounting, Finance, Economics, or Actuary

Ferramentas

CRM

SQL

Collections-specific Software

Descrição da oferta de emprego

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

The Global Collections Senior Manager is responsible for designing, implementing and execution of Payjoy Global Collections strategy, owning all major Collections KPIs (recovery over control group by delinquency segment, Default rates, roll rates, and FPD15), by lead the Global Collections team, measure performance, trying and iterating experiments to improve recoveries, and implementing new tools to maximize agencies and teams´ efficiency.

Responsibilities

• Design and implement preventive collections strategies across all markets.
• Design and implement corrective collections strategies across all markets.
• Measure team's performance on a weekly and monthly basis, reacting accordingly.
• Implement new tools to automate processes and improve teams´ efficiency.
• Manage and improve performance of outsourced agencies in all markets.
• Collaborate closely with Risk, Data Science, country managers, and Finance teams to improve Collections results.

Requirements

• Major in accounting, finance, economics, actuary, or related fieldCollections-specific softwares to handle operations at a global level with agencies and internal teams, integrating channels, strategic parameters, and performance measurement
• Specific knowledge of collections strategies targeted at low or variable income customers in emerging markets
• An ideal candidate will have deep analytic skills, should be a structured problem solver, great communicator, kind and coaching leader with his teams, and proactive and creative to propose new ways to improve recoveries
• Desirable: CRM knowledge, Payment platform connections through APIs, SQL basic knowledge, and coding abilities

Benefits

• 100% Company-funded Health and Dental insurance for employees and immediate family members.
• Life insurance.
• Monthly benefits of meal vouchers and Home Office assistance.
• Phone finance, Headphone, home office equipment and fitness perks.
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening