Gerente Suporte Produto

Metso; Nova Lima; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

Metso seeks a Manager, Product Sales Support - Bulk Automation Technology SAM to drive specialized sales support and campaigns for bulk material handling solutions. You will interface between market areas and product teams, supporting development, training, and value argumentation.

The role involves up to 70% travel, primarily within the region, with location options in Sorocaba or Belo Horizonte. The ideal candidate has a technical background, 4–6 years of relevant experience, fluency in

Qualificações

• Bachelor’s degree in Electrical and Automation Engineering.
• 4–6 years of relevant experience in bulk materials handling.
• English and Spanish fluent (written and spoken).
• Strong communication, negotiation, and planning skills.
• Willingness to travel up to 70% regionally/globally.

Responsabilidades

• Lead or support sales for bulk automation offerings and technologies.
• Act as Solution Lead on sales cases based on competence and situation.
• Collaborate with Market Area sales teams to align opportunities.
• Conduct site surveys to understand customer requirements and provide value-driven solutions.
• Co-create value with customers and manage sales cases from lead to proposal.
• Keep abreast of market trends, and train service sales teams.
• Ensure compliance with sales processes and risk management.
• Collaborate with product development to manage offerings and provide feedback.
• Support warranty processes and review installed-base data.

Conhecimentos

Sales support

Solution Lead

Market collaboration

Customer understanding

Value co-creation

Sales case management

Market understanding

Training

Compliance

Product development

Feedback

Warranty & inspection

Communication

Formação académica

Electrical and Automation Engineering

Descrição da oferta de emprego

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources. Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration. This is your opportunity to make an impact and rise above the possible. Job posting end date: 06/06/2026

Introduction

We are seeking a Manager, Product Sales Support- Bulk Automation Technology SAM to join our Bulk Automation Technology, GBPS team. This role involves providing specialized Bulk Material Handling technical sales support, managing and driving the sales process, and collaborating with sales teams to build campaigns, prioritize opportunities, and develop solutions. The role has a focus on understanding the customers' business and being able to determine the best solution to suit their needs and requirements. This position will be the interface between the market area and the business line product teams, ensuring alignment and effective communication. The position supports product development teams in creating and deploying offerings, best practices, sales training, and value argumentation. In this position, you will report to Director, Engineering - Bulk Automation Technology. This position is mainly located in Sorocaba or Belo Horizonte and it involves up to 70% travel, predominantly regionally and occasional globally.

Team you belong to

You will join a team of Technical Product and Sales experts enthusiastic about technical development and business growth. The goal of the team is to provide high-quality technical solutions for customer opportunities and projects, ensuring that our proposed solutions are viewed as the superior choice for our customers, promoting brand value, and achieving booking and margin results. We work closely with internal stakeholders, such as Sales, Proposals, Engineering, and Project Management teams in a global setting.

Our team culture is all about customer in center, high ambition – always, getting it done – together and open and honest.

The members in our team are located globally.

What You’ll Do

• Sales Support: Lead or support sales for designated service offerings and technologies.
• Solution Lead: Act as the Solution Lead on sales cases based on competence and situation.
• Business Line and Market Area collaboration: As part of the business line, work within the embedded Market Area sales team to ensure alignment and facilitating a seamless interface.
• Customer Understanding: Perform site surveys and understand customers’ requirements.
• Value Co-Creation: Ensure effective value co-creation with customers.
• Sales Case Management: Oversee the progress of sales cases from lead to proposal and negotiations, ensuring profitability.
• Market Understanding: Keep abreast of market, competition, and industry best practices.
• Training: Coach and train market area service sales teams.
• Compliance: Ensure adherence to sales processes, proposal, and risk management procedures.
• Product Development: Collaborate with the product development team to manage products/offerings.
• Feedback: Provide frontline feedback and improvement ideas to product development and delivery teams.
• Warranty and Inspection: Support warranty processes, validate information on the installed base, and review inspection reports.

Who You Are

Educational Background: Bachelor’s degree in Electrical and Automation Engineering.

Experience: 4 to 6 years of relevant experience.

Industry: Bulk Materials Handling knowledge.

Skills: Strong background in engineering design principles, product knowledge of major mining equipment, excellent communication skills, ability to understand and communicate issues domestically and internationally, and high-level computer skills (Excel, Word, PowerPoint).

Knowledge: Electrical, automation and software, Bulk material Handling equipment, Mining market, supplier evaluation, and risk management.

Skills: Strategic vision, systemic vision, negotiation, assertive communication, critical analysis, and planning.

Language: English and Spanish are mandatory (fluent, both written and spoken).

What's In It For You

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Safe work environment – For Metso, safety is a fundamental value. Our goal is to demonstrate leadership and vision in promoting a safety culture.
• Compensation and rewards - Remuneration and benefits structure aligned with market practices, offering an attractive package through a balanced composition that contains fixed and variable remuneration, in addition to health care, dental plan, life insurance, private pension, food ticket, among others, according to current policies.
• Flexibility – We defend personal interactions and face-to-face collaboration associated with an open and flexible work environment, valuing the balance between personal and professional life.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - We encourage ongoing dialogues, feedback sessions, internal mobility opportunities, mentoring programs, training and development, among other ambitious projects and global opportunities.
• Interaction without borders – Take advantage of our network of colleagues around the world to exchange experiences and knowledge. We carry out the work together, through open and honest communication.

For additional information, please contact the HR – Resourcing team.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com