Gerente de Realocação (Relocation Manager)

Sirva; Barueri; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in Barueri is seeking a Relocation Operations Manager to oversee destination delivery and coordination services. This role involves team development, quality assurance, client collaboration, and process improvement to ensure seamless relocation experiences. The ideal candidate will have extensive experience in relocation management and strong leadership skills.

Qualificações

• Minimum 10 years in relocation, with at least 3 years in leadership roles.
• Fluent in English and Portuguese; Spanish is desirable.

Responsabilidades

• Developing, training, and coaching the team on operational processes.
• Building strong relationships with clients and internal departments.
• Identifying and implementing process enhancements for efficiency.

Conhecimentos

Leadership

Communication

Organizational Skills

Formação académica

Bachelor’s degree in Tourism/Hospitality

Bachelor’s degree in International Relations

Bachelor’s degree in Business Administration

Ferramentas

Microsoft Office

Excel

PowerPoint

Descrição da oferta de emprego

1 day ago Be among the first 25 applicants

Role Overview

We are hiring an additional Relocation Operations Manager to join our team!

The Relocation Operations Manager is responsible for the strategic oversight and management of destination delivery and coordination services. This role ensures seamless execution of all processes and operations in compliance with company policies and standards.

Key Responsibilities

1. Team Development: Developing, training, and coaching the team on tools, systems, and operational processes to optimize performance and efficiency.
2. Quality Assurance: Ensuring high-quality relocation services and maintaining strict quality standards.
3. Client Collaboration: Building strong relationships with clients, consultants, and internal departments to ensure successful relocation outcomes.
4. Process Improvement: Identifying and implementing process enhancements to increase efficiency and client satisfaction.
5. Operational Account Implementation: Leading onboarding and operational process implementation for new client accounts.

Responsibilities

Training and Development

• Train the relocation team in the use of the Service Engine system and other relevant tools.
• Ensure team members are proficient in operational processes and templates for effective relocation procedures.

Billing and Financial Oversight

• Prepare the team for billing processes, addressing questions or concerns.
• Review and approve billing and expense reimbursements with the finance department.

Process Monitoring and Quality Control

• Conduct weekly 1:1 meetings with consultants.
• Oversee relocation processes to meet quality standards and deadlines.
• Resolve inquiries from relocation consultants.
• Guide the team in case handling, task distribution, workload, and productivity monitoring.
• Act as escalation point for complex issues, providing solutions and support.

Client Management

• Manage specific clients as the local account manager.
• Maintain strong relationships with clients, offering personalized solutions and support.

Continuous Improvement

• Drive initiatives for process improvement within relocation.
• Provide strategic recommendations and training to enhance team performance.

VIP Process Coordination

• Coordinate transfer of VIP employees when applicable.

Qualifications

Education & Certification

• Bachelor’s degree in Tourism/Hospitality, International Relations, Business Administration, or related fields preferred.
• Additional certifications in destination services, global mobility, or process management are advantageous.

Experience

• Minimum 10 years in relocation, with at least 3 years in leadership or management roles.
• Deep experience in delivery and coordination processes.

Technical Skills

• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Experience with case management and invoicing systems.
• Experience in account implementations.

Communication Skills

• Fluent in English and Portuguese; Spanish is desirable.
• Excellent verbal and written communication skills for client and team interactions.

Leadership and Soft Skills

• Proven leadership and influence skills.
• Strong organizational skills for managing multiple priorities.
• Proactive approach to meet performance goals.