Functional Technical Account Manager

Oracle; São Paulo; Presencial; BRL 120.000 - 240.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Technical Account Manager to foster long-term customer relationships and ensure successful delivery of Oracle services. In this pivotal role, you will act as a trusted advisor, guiding clients through their IT strategies and maximizing the value of their Oracle investments. You'll collaborate with sales and delivery teams to identify solutions, manage communications during incidents, and contribute to process improvements. This is a fantastic opportunity to leverage your technical and business acumen in a dynamic environment, helping clients achieve their goals while minimizing risks associated with their technology deployments.

Qualificações

• Strong ability to develop long-term customer relationships.
• Experience in managing complex technical service delivery.

Responsabilidades

• Develop and manage Oracle customer relationships and deliver services.
• Coordinate delivery of Oracle Services and act as primary contact.

Conhecimentos

Customer Relationship Management

Technical Advisory

Risk Management

Communication Skills

Project Management

Formação académica

Bachelor's Degree in Business or Technical Field

Relevant Certifications

Ferramentas

Oracle Cloud Services

Project Management Tools

Descrição da oferta de emprego

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.

Career Level - IC4

Responsibilities

• Develop and manage the Oracle customer relationships by forming long-term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
• Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
• Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
• Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
• Identify and submit delivery leads for new opportunities and contract renewals.
• Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
• Establish and maintain a delivery governance model with the customer at the management and executive levels.
• Perform scope and risk management.
• Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
• Conduct periodic Service Account Planning and Account Reviews.