Fulfilment Specialist

1GLOBAL; São Paulo; On-site; BRL 47,000 - 76,000; Full time

Benefits offered by this job

CLT contract

Quarterly performance bonuses

Meal allowance paid into Caju card

Health insurance with SulAmérica

Extended parental leave

Daycare allowance

Job summary

1GLOBAL is a tech-driven global mobile connectivity provider with a network spanning 15 countries and a headcount focused on innovation across Europe, the Americas, and Asia. We are seeking a Fulfilment Specialist to enable customers on the 1GLOBAL network, reconfigure setups, and help leave a positive impression when customers depart.

You will process provisioning requests, monitor SLA performance, coordinate with Sales, CSM, SDM, CS and third parties, and generate routine reports to support

Qualifications

• Experience using Office 365 (Word, Excel, Outlook).
• Experience creating and maintaining reports.
• Strong time management and attention to detail.
• Ability to handle pressure and escalated requests.
• Good communication and coordination skills.

Responsibilities

• Process and fulfill all provisioning requests across product lines (e.g. new sales activations, incremental SIM activation, account renewals, upgrades).
• Maintain accuracy, quality and outcome of provisioning.
• Process and monitor number portability for several countries.
• Proactively reach out to internal teams to complete requests.
• Inform requesters of completed requests (internal and external).
• Ensure SLA performance of requests.
• Run quality check audits.
• Process termination requests and apply termination fees if any.
• Create login credentials for users in relevant domains.
• Process bulk requests.
• Resolve blocking issues with internal teams and third parties.
• Generate and maintain reports.
• Perform other operational tasks related to customer requests.

Skills

Office 365 knowledge

Reporting

Time management

Attention to detail

Communication & coordination

Ability to work under pressure

Tools

Salesforce

Job description

About Us

1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries.

Founded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses.

Headquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity.

About the Team

As Fulfilment Specialist you will be taking part in one of the most crucial parts of a Customer Journey with 1Global. You will be enabling the customer on the 1Global Network, reconfigure the customer’s setup when needed as well as help 1Global leave a last good impression when our customers are leaving

About the Role

• Process and fulfill all kinds of provisioning requests in all product lines (e.g. New sale activations, incremental sim activation, account renewals, account upgrades, many others)
• Accountability over acuracy, quality and outcome of provisioning.
• Process and monitor number portability for several countries.
• Proactively reach out to internal teams (Sales, CSM, SDM, CS) to complete requests.
• Inform requesters (internal and external) of completed requests.
• Responsible for the SLA performance of requests.
• Run quality check audits.
• Process all termination requests as requested by other departments including applying necessary terminations fees if there are any.
• Create login credentials for users in the domains and portals necessary.
• Process bulk requests.
• Resolve blocking issues with internal teams and 3rd parties.
• Report Generation & Maintenance
• Other operational tasks related to customer requests.

About You

Must Have

• Office 365 application knowledge (Word, Excel, Outlook)
• Experience creating and maintaining reports
• Excellent time management
• Attention to detail.
• Ability to work under pressure, handling escalated requests.
• Good communication and coordination skills

Nice to Have

• Experience in working with Salesforce will be an advantage.
• Experience working in Telecom or network provisioning.
• Knowledge of APIs, databases or basic scripting.
• Mobile Number Portability experience

What We Offer?

• CLT contract —enjoy job stability and reliable benefits that value your work
• Quarterly performance bonuses to reward your hard work and achievements
• Meal allowance paid into Caju card—R$100per working day
• Health insurance with SulAmérica —50% covered by the company
• Extended parental leave —180 days of maternity leave and 20 days of paternity leave.
• Daycare allowance provided to mothers with children under 3 years old —R$500 per month per child

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 50% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.