Front Office Agent

Belmond; Região Geográfica Intermediária de Pouso Alegre; Presencial; BRL 20.000 - 40.000; Tempo integral

Resumo da oferta

An established industry player in luxury hospitality is seeking a dedicated Front Office Agent for its stunning hotel in Costa Smeralda. This role offers the opportunity to provide exceptional service and create memorable experiences for guests. The ideal candidate will possess strong communication skills, emotional intelligence, and a passion for delivering luxury experiences. With a focus on personal growth and professional development, this position promises a dynamic work environment where your contributions will be valued. Join a team that prioritizes authentic service and collaboration in a beautiful setting.

Serviços

Seasonal Labour contract

Learning & development activities

All meals provided

Uniform dry cleaning

Team social events

Accommodation provided for non-residents

Career opportunities within Belmond

Qualificações

• Professional experience in a luxury environment as a Front Office Agent.
• Fluency in English and Italian, with a preference for a third language.

Responsabilidades

• Manage Front Office operations while maintaining high standards.
• Anticipate guests' needs and handle complaints effectively.
• Ensure accurate cash accounting and communication of guest activities.

Conhecimentos

Effective communication

Emotional intelligence

Collaboration

Drive results

Adaptability

Global perspective

Fluency in English

Fluency in Italian

Third language (preferred)

Descrição da oferta de emprego

Description

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.

Romazzino a Belmond Hotel in stunning Costa Smeralda for the season 2025 is looking for a talented Front Office Agent to join our team.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity and community.

He/she is passionate about service and willing to grow professionally.

He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.

Reports to Front Office Manager.

Main Duties & Responsibilities

1. Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times;
2. Responsible for cash accounting (payment of guest bills);
3. Communicate all relevant guest and group activity to proper internal parties;
4. Anticipate Guests’ needs and handle Guests’ complaints;
5. Ensures that all relevant communications will be processed correctly;
6. Ensures that all Guest details are correctly collected;
7. Run End of Day process and complete all relevant day closure accounting checks;
8. Run daily reports;
9. Run monthly reports.

Requirements

• Effective communication;
• Emotional intelligence;
• Collaboration;
• Drive results;
• Adaptability;
• Global perspective;
• Fluent in English and Italian; third language preferred;
• Professional experience within the same role in a luxury environment.

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria);
• Learning & development activities;
• All meals provided;
• Uniform dry cleaning;
• Team social events;
• Accommodation provided for non-residents;
• Career opportunities within Belmond.