Front Desk Manager

Kennebunkport Resort Collection; Teresina; Presencial; BRL 311 000 - 337 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental & vision insurance

401k matching

Paid time off

Parental leave

Employee discounts

Resumo da oferta

The Press Hotel in Portland, part of EOS Hospitality, is seeking an experienced Front Office Manager to lead the guest services team and oversee the arrival and departure experience. You will manage VIP greetings, staff scheduling, payroll approvals, and performance coaching, while maintaining a polished, guest-first environment and ensuring seamless operations across shifts.

The role demands strong leadership and exceptional communication to balance revenue goals with service excellence.

Qualificações

• 2-4 years management experience, front office management preferred.

Responsabilidades

• Assist with VIP meet & greets at check-in when possible.
• Interact with guests to foster relationships and drive repeat stays.
• Anticipate guest needs and monitor arrivals, in-house guests, and departures.
• Follow up daily to resolve all complaints and service requests.
• Oversee guest review responses and online extranets.
• Maintain professional appearance of Front Desk and office space.
• Own Arrival + Departure experience, signage, music, ambiance.
• Conduct inventory and restock Front Office supplies.
• Prepare and conduct guest services interviews and hiring.
• Approve Front Desk payroll and manage timecards daily.
• Lead shift meetings and ensure handover reports are actioned.
• Set performance standards and coach associates.
• Maintain professional atmosphere and conduct.
• Oversee employee recognition program and incentives.
• Ensure guest service checklists are completed daily.
• Know hotel products, services, pricing, and promotions.
• Attend operational meetings and daily walkthroughs.
• Lead upsell programs to maximize revenue.
• Monitor cancellation and no-show policies and prevent overbooking.
• Balance House to avoid overbooking and manage rooms on/off order.
• Monitor out-of-order rooms to maximize sales.

Conhecimentos

Interpersonal skills

Leadership experience

Communication skills

Problem solving

Multitasking

Confidentiality

MS Office

HMS knowledge

Ferramentas

HMS

MS Office (Excel, Word, Email)

Descrição da oferta de emprego

Responsibilities

- Assist with VIPmeet& greets at check in wheneverpossible.

- Interact with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.

- Anticipate guest needs and complaints by monitoring arrivals, in-house guests, anddepartures.

- Follow up daily to resolve allcomplaintsand service requests.

- Manage Online Travel Agency guest review responses and extranetsi.e.Expedia, Google.

- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.

- Maintain cleanliness of Front Desk and office space

- Own the Arrival + Departure experience, ensuring signage, music level and overall ambiancemeetsrequirements.

- Conduct Inventory and Restock Supplies for FrontOffice Operations.

- Prepare and conduct all guest services interviews and hiringprocedures.

- Approve Front Desk payroll and manage individualtimecardsdaily.

- Prepare for and conduct AM/PM shift meetings to ensure the team is well informed.

- Ensure shift handover reports are completed and actioned out

- Set the par for the performance,standards,and appearance of the team with an emphasis on training andteamworkby coaching and supportingassociates.

- Alwaysmaintainand encourage a professional atmosphere(Conversations, tone, demeanor, uniforms, etc.)

- Oversee employee recognition program by ensuring that incentives, appreciation efforts, and celebrations occur within departmentconsistently.

- Ensure Guest Service Agent Checklists are completed daily andfiled.

- Must be knowledgeable of hotel products, services,pricing,and special promotional offers, as well as daily VIP andspecial events.

- Attend Operational Meetings, including Morning Standup, Group Resume, Revenue, Leadership and DailyWalkthroughs.

- Lead any upsell programstomaximize revenue.

- Monitor Cancellation andNo-Showpolicy andprocedures.

- Balance the House to ensure no overbooking.

- Monitor all Out of Order roomsto ensure rooms can be sold.

Skills

- Strong interpersonal skills and leadership experience.

- Approaches all encounters with guests and colleagues in an attentive, friendly, courteous, and service-oriented manner.

- Proactive approach to problem resolution,includinganticipating, preventing,identifying, and solving issues as needed. Contribute toshort-termandlong-termproblem solving.

- Outstanding communication skills.

- Multitasks and prioritizes department functions to achieve maximum efficiency and effectiveness.

- Must be able tomaintainconfidentiality ofsensitiveguestand colleagueinformation.

- UnderstandingofMicrosoft Office (Excel, Word,Email) –experience withHMSis a plus.

Qualifications

- 2-4yearsmanagement experience–1-yearpreviousFront Office management experiencerequired.

- Flexibility to meet the demands of a 24-hour operation.

- Maintain a high standard of personal appearance and grooming.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are proud to offer competitive wellness options andperksfor bothPart Time- and Full-Timeemployees;

- Dedicated employee parking lot pass with company contribution forfull timeemployees,fully-fundedfor salaried managers

- Employer-subsidized medical, dental, and vision insurance

- Company-funded $25K in complimentary life insurance and $1K/mo. in disability

- Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options

- Additional Health & Wellness benefits including prescription and gym membership discounts

- Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals

- Flexible and understanding work-life equality

- Family Matters Program of10+ weeks fullypaid parental leave for new parents

- 401k employer match, up to 4% of salary

- Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments

- Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations

- Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations

- Discounted lodging rates from New England Inn & Resort Association partners

- Pathways for growth and professional development including training and tuition reimbursement

- Incentive opportunities for both hourly and managerial roles

- Supportive, open workplace culture

- Company-funded Employee Assistance Program for life and mental health resources

Compensation for this position is between $60,000-65,000k per year

About The Press Hotel

Magnificently reborn, The Press Hotel is proudly rooted in Portlands past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland PressHerald the states largest newspaper. While the days of printingpressesmay be over, we continue to honor our history with thoughtful touches throughout the property. Under new ownership and management by EOS Hospitality, The Press begins its next edition.

Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events.

Visit us online at The Press Hotel and explore our parent company, EOS Hospitality for more information about the amazing waysweremaking a difference.