Freelance Interview Host - Multilingual (Remote)

M3Eu; São Paulo; Remote; BRL 60,000 - 90,000; Full time

Job summary

M3Eu is seeking a Qualitative Interview Host to support the Market Research Project Management team with day-to-day call management of studies, ensuring timelines and client expectations are met. You will troubleshoot platform issues, prepare respondents, and help train moderators and interpreters, while collaborating with product and engineering.

The role requires multilingual capability, strong communication skills, and experience with qualitative online platforms.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual proficiency is required.
• Experience with Qualitative online interview platforms preferred.
• Strong written and verbal communication skills.

Responsibilities

• Be a point of contact for technical platform issues for both internal and external users.
• Assess technical support level of user to provide appropriate support in a timely manner.
• Prepare respondents in advance to join their scheduled interviews on time.
• Facilitate start of scheduled interviews and provide troubleshooting support as needed.
• Support moderator and interpreter trainings prior to the start of the project.
• Triage and communicate issues to the QualStage Product Owner and Engineering team.
• Document technical issues and resolutions to support customers and improve internal processes.
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed.

Skills

Multilingual

Customer service

Problem solving

Time management

Teamwork

Verbal communication

Education

Bachelor’s degree or equivalent

Tools

Windows

macOS

Safari

Chrome

Firefox

Job description

Job Description

Business Unit Mission

M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicated our high-quality in-person research experiences. We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities

Including, but not limited to the following:

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications

Education and Training Required

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual

Minimum Experience

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
• Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Additional Information

Operating hours between 03:00 - 20:00 EST

Please state which languages you are fluent in