(fluent German & English) Customer Support Consultant (Brazil)

SupportYourApp; Brasília; Teletrabalho; USD 30.000 - 50.000; Tempo integral

Resumo da oferta

An innovative company in the tech sector is looking for a Customer Support Consultant to join their dynamic team. This role offers the chance to work fully remotely in a multicultural environment, where you will respond to customer inquiries, build long-lasting relationships, and collaborate with various stakeholders. You will thrive in a fast-paced setting, utilizing your advanced German and English skills while applying the latest customer service practices. If you're passionate about technology and customer satisfaction, this is the perfect opportunity to grow and make a difference in the customer experience landscape.

Serviços

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management

Qualificações

• 1-3 years of experience in customer support required.
• C1 level in German and English is essential.

Responsabilidades

• Respond to customer inquiries via email, phone, or chat.
• Build positive relationships with customers and stakeholders.

Conhecimentos

German language skills

English language skills

Analytical skills

Customer empathy

Positive attitude

Multitasking

Ferramentas

CRM systems

Various software tools

Descrição da oferta de emprego

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner
• Build positive and long-lasting relationships with customers
• Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• German and English skills, both C1/advanced level
• 1-3 years of experience in customer support
• Analytical and research skills
• Demonstrated ability to understand and empathize with customers' needs and concerns
• Positive, responsible and proactive attitude
• Comfortable working in a fast-paced, ever-changing environment
• Strong ability to quickly learn and work with multiple software tools and platforms
• Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

• Experience in travel industry
• Experience with CRM systems

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting