Financial Services Senior Operations Manager

Uber; Região Geográfica Intermediária de São Paulo; Presencial; USD 60.000 - 100.000; Tempo integral

Resumo da oferta

Uber is seeking a Senior Operations Manager for its Financial Business Group in Latin America. This role involves managing financial solutions for drivers and merchants, requiring strong analytical and strategic skills. The successful candidate will oversee operations, drive product improvements, and manage stakeholder communications in a dynamic environment.

Qualificações

• Prior experience in strategic planning and business operations.
• High comfort with managing multiple priorities.
• English proficiency required.

Responsabilidades

• Lead cross-functional projects and manage stakeholders.
• Drive feature enhancements for financial products.
• Analyze product performance to guide decisions.

Conhecimentos

Problem-solving

Analytical skills

Project management

Data analysis

Stakeholder management

Communication

Ferramentas

SQL

Excel

Descrição da oferta de emprego

About the Role

As a Senior Operations Manager in the Financial Business Group, you will help shape and drive Uber’s financial products in Latin America, driving financial contribution and engagement impact among drivers, couriers and merchants by understanding their financial needs and delivering tailored, competitive financial solutions. You will manage end-to-end operations, including working with external partners, analyzing and reporting data, creating communications and shaping the plan to make the programs successful. You'll work on both strategy and implementation, requiring a blend of problem-solving, data analysis, market insight, and stakeholder management, while collaborating across Mobility, Delivery, Strategy & Planning, Business Development, Legal, Data Science and Tech teams.

What you will do:

1. Problem Solving & Strategy: Use logic, data, and root-cause analysis to solve complex issues and prioritize impactful initiatives with clear timelines.
2. Project & Stakeholder Management: Lead cross-functional projects, define goals, and manage stakeholders across levels and geographies.
3. Analytics & Performance Tracking: Define key metrics, analyze product and campaign performance, generate insights, and guide decisions.
4. Product & Process Improvement: Drive feature enhancements and process optimization to deliver a seamless financial product experience.
5. Ownership & Execution: Take full ownership of financial product growth in LatAm, proactively resolving challenges and driving high-quality service.
6. CRM & Lifecycle Management: Collaborate with CRM and marketing teams to execute campaigns that boost adoption, engagement, and retention.

Basic Qualifications

1. Prior experience in strategic planning, business operations, project/program management.
2. Strong problem-solving, analytical, and data-driven decision-making skills (including SQL and Excel/Sheets proficiency)
3. Solid business acumen with the ability to interpret key metrics and connect them to operational and strategic implications
4. Excellent communication, presentation, and stakeholder management abilities
5. Proven project management and cross-functional coordination capabilities
6. High comfort managing multiple priorities and working independently in a fast-paced, ambiguous and dynamic environment. English proficiency

Preferred Qualifications

1. Spanish proficiency
2. Experience or familiarity within financial services (e.g., loans, credit solutions, card/wallet management, etc).

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].