Fiield Applictations Engineer(South American)

Fibocom; Tijucas; Teletrabalho; BRL 382.000 - 546.000; Tempo integral

Resumo da oferta

A global wireless module provider is seeking a self-motivated FAE to lead customer support in the Wireless IoT industry. This telecommute role requires 5+ years of experience in software engineering or FAE work within the cellular technology sector. Responsibilities include acting as a technical contact, offering support during product integration, and facilitating training sessions. The role offers opportunities in a dynamic, high-growth environment.

Qualificações

• 5+ years of experience in software engineering or FAE role in the wireless module industry.
• Hands-on experience with relevant technology including 5G and LTE.
• Familiarity with hardware design or software architecture is a plus.

Responsabilidades

• Serve as the technical point of contact for customers from pre-sales to post-sales.
• Provide support during integration, validation, and maintenance phases.
• Conduct technical training sessions for customers and stakeholders.

Conhecimentos

Software engineering experience

Technical support skills

Analytical skills

Presentation skills

Knowledge of 5G, LTE, CatM technologies

Fluent in Mandarin Chinese

Descrição da oferta de emprego

Summary

We are looking for a self-motivated and technically adept FAE to lead pre-sales and post sales technical support in the Wireless IoT industry, supporting our customers’ integration of our cellular modules. Role offers opportunity to be a key part of a challenging, dynamic, high-growth environment. This is a telecommute position.

Responsibilities

• Customers' main technical point of contact from pre-sales to post sales, design-in, validation, regression, product launch and post maintenance.
• Provide on-site and remote support to customers during the entire design / launch process: integration, validation, pilot, mass production and maintenance.
• Collaborate with R&D to transfer debug and design knowledge of our products to our customers.
• Hands‑on activities involving proof of concept demos, use case implementations and systems validations of our evaluation kits or other IoT systems.
• Organize technical training, presentation or workshop to customers, partners or internal stakeholders.

Requirements

• 5+ years of software engineering and / or FAE experience within the cellular phone or wireless module industry.
• Hands‑on cellular experience with relevant industry technology including 5G, LTE, and / or CatM.
• Hands‑on experience in Android or Linux development or integration environment.
• Strong technical, analytical and presentation skills.
• Familiarity with hardware design or software architecture a plus.
• Familiarity with RTOS or other embedded systems development environment a plus.
• Travel up to 25%, domestic and international.
• Fluent in Mandarin Chinese preferred.

About Fibocom

Fibocom Wireless INC. (SHE : 300638) is a leading global provider of wireless modules for the Internet of Things (IoT). The company provides cellular communications modules of all technologies and LBS solutions that enable secure IoT applications globally across many verticals.

Fibocom's global sales channel, logistics, manufacturing and support allow enterprises to simplify operations, increase efficiency and create new business models. Since 1999, Fibocom has been delivering a trusted and secure environment in Telematics, wireless retail systems, metering and smart grids, security systems, routers and gateways, digital signage and mobile internet.

Fibocom is based in Shenzhen, China with global footprint in the United States, Taiwan, Germany and India.