Field Support Manager

AGCO; Campinas; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in agricultural solutions seeks a Technical Support Engineer to enhance customer experience for their PTx product line. This role requires collaboration with R&D and involves onsite service calls, technical training, and generating publication content. Candidates should possess a Bachelor's in Engineering and intermediate English skills.

Serviços

Medical and dental assistance

Private pension

Meal and food vouchers

Pharmacy agreement

Life insurance

PROPAR and AIP incentive plans

Qualificações

• Bachelor's degree in Engineering is required.
• Intermediary level of English is necessary.
• Experience in providing technical support and leading training.

Responsabilidades

• Deliver exceptional customer experience by providing advanced technical support to dealers.
• Collaborate with R&D for new product launches and generate technical publications.
• Lead dealer training sessions and field calls from dealers.

Conhecimentos

Technical support

Communication

Field visits

Content generation

Formação académica

Bachelor in Engineering

Descrição da oferta de emprego

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's biggest challenges. AGCO is part of the solution! Join us in making your contribution.

Your impact

Delivering exceptional customer experience by providing advanced technical support to dealers of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications. This role will coordinate with Product Support and Tech Support to make field visits when required.

Your experience and qualifications

• Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option
• Communicate issues and future needs to the R&D team for current and future products.
• In collaboration with R&D, being actively involved with the go-to-market process for some of our new products to ensure a successful product launch.
• Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
• Lead breakout sessions of both introductory and advanced level dealer training.
• Field calls from dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field break downs.
• Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation.
• Bachelor in Engineering
• Intermediary English

Your benefits

Medical and dental assistance; Private pension;
Meal and food vouchers;
Pharmacy agreement and life insurance;
PROPAR and AIP incentive plans.

Your place of work

Live in Mato Grosso and be available to travel in Mato Grosso and Rondônia.

We value inclusion and recognize the innovation that a diverse workforce brings to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us in taking agriculture into the future and apply now!