Field Services Engineer (NGS)

MGI Tech Co., Ltd.; Brasil; Teletrabalho; BRL 70.000 - 100.000; Tempo integral

Resumo da oferta

MGI Tech Co., Ltd. seeks a Field Service Engineer to provide exceptional service in the genomics field across Brazil and LATAM. This role involves troubleshooting and maintaining life science equipment at clinical sites, ensuring optimal performance and customer satisfaction while offering technical support and training. Join a forward-thinking company dedicated to innovation in life sciences!

Serviços

Fitness allowance

Meal stipend

Qualificações

• 5+ years of field service engineering experience installing complex life science equipment.
• 2+ years in Linux and Windows networking installation and troubleshooting.
• Strong problem-solving and communication skills.

Responsabilidades

• Troubleshoot, repair, and maintain NGS Instruments.
• Coordinate service activities with site personnel.
• Provide technical phone support to customers.

Conhecimentos

Problem Solving

Time Management

Communication

Multi-tasking

Descrição da oferta de emprego

1 month ago Be among the first 25 applicants

Are you ready to deliver service that exceeds your customers' expectations within our highly experienced Field Service Engineering team?

Diversity, communication, collaboration, and teamwork have all been keys to our success in the genomics field, while our company social events and community involvement programs reflect our commitment to non-work activities.

As the Field Service Engineer, you will be responsible for providing onsite and remote service and support to customers. You will also be responsible for providing feedback and service knowledge to other departments to drive improvements and share information on Instrumentations. You will perform service activities at clinical and scientific research sites according to approved written instructions, and documents the activities performed

WHAT YOU WILL BE DOING

• Troubleshoot, repair, and perform preventative maintenance on NGS (Next Generation Sequencing) Instruments according to documented instructions.
• Install and remove NGS Instruments at clinical sites according to documented instructions.
• Document activities, as required.
• Coordinate service activities with site personnel, as needed.
• Provide technical phone support to customers.
• Communicate and help resolve technical issues in preparation for the install of the NGS Instruments.
• Train others to perform servicing activities on NGS Instruments.
• Maintain internal CRM and service systems on a routine basis to track resources, installations, and associated metrics.
• To design strategies and ensure that all day-to-day services have been controlled and that all the clients' needs have been addressed successfully.
• To make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the services.

WHERE YOU WILL WORK

• This position is remote eligible for candidates based in Brazil.
• Service territories cover Brazil and other LATAM countries as needed.
• Travel up to 75% domestic/international.
• You must have a flexible attitude and should be willing to travel at any given point of time.

WHAT YOU WILL BRING US

• 5+ years of field service engineering experience installing and maintaining complex life science equipment (e.g., NGS, qPCR, chromatography, cell analyzers) at customer sites.
• 2+ years of Linux and Windows-based networking installation and troubleshooting.
• You should have excellent time management and organization skills.
• You should be adept at working under stressful work conditions and should have good problem-solving ability.
• You should have good multi-tasking abilities with excellent written and oral communication skills.
• You should be able to identify problems and provide well-defined solutions.

WHAT YOUR EDUCATION LOOKS LIKE

HOW WE WILL REWARD YOU:

• Fitness allowance to support your wellness goals
• Meal stipend to cover daily dining expenses

ABOUT US

MGI is at the forefront of genomics innovation, delivering high-quality genetic sequencers and advancing life sciences research. We’re dedicated to creating affordable, effective healthcare solutions and expanding regional operations across the Americas.

• Ready to make an impact in life sciences and healthcare? Join us on this exciting journey toward affordable and effective solutions for all!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Customer Service, and Training

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