Field Service Technician (Minas Gerais)

Danaher - Global; Belo Horizonte; Teletrabalho; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

Join a leading company as a Field Service Technician responsible for technical service inquiries in IVD laboratories. You will troubleshoot, repair, and provide excellent customer support, fostering strong relationships with clients while working remotely. This position offers an opportunity for impactful work in the healthcare technology field.

Qualificações

• 1 year experience diagnosing and repairing mechanical/electromechanical equipment.
• Ability to communicate complex information effectively.
• Possess current driver's license with a good driving record.

Responsabilidades

• Complete troubleshooting, installation, validation, maintenance, and service repair on equipment.
• Maintain accurate service logs and order repair parts.
• Communicate with customers to address their needs.

Conhecimentos

Troubleshooting

Technical Communication

Customer Relationship Management

Formação académica

Associate degree in technical, biomedical, instrumentation, or electrical engineering

Ferramentas

ServiceMax

KPI tools

Descrição da oferta de emprego

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Service Technician for Beckman Coulter Diagnostics is responsible for being part of the Service Resident team to cover technical service inquiries and requests inside the IVD laboratory of a dedicated customer site, with the responsibility to execute all service tickets dispatched related to all POV demands, following governance required for this role with excellence.

This position is part of the Field Service Operations located in Joinville/SC and will be remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be part of the Field Service Team and report to the Tech Service Leader, responsible for providing frontline support by troubleshooting and resolving issues with technical expertise. If you thrive in a fast-paced role and want to work towards building a world-class Field Services organization—read on.

In this role, you will have the opportunity to:

• Under minimal direction, complete troubleshooting, installation, validation, preventive maintenance, modifications, and service repair needs on Beckman Coulter equipment, providing excellent and efficient service to customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as ServiceMax, SharePoint, KPI tools, Service Call Planning, and advanced team goals.
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Assist with the training of newer Field Service Engineers.

The essential requirements of the job include:

• Associate degree (preferably in technical, biomedical, instrumentation, electrical engineering, or related fields)
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation, demonstrating ownership of Install Base management
• Strong ability to effectively communicate sophisticated information and generate reports, and hold a current valid driver’s license with a good driving record over the last three years

It would be a plus if you also possess previous experience in:

• 3+ years of advanced troubleshooting experience
• Developing relationships with customers to foster positive partnerships and enhance customer satisfaction and retention
• Advanced user-level proficiency in English

At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, regardless of the work arrangement. This position is eligible for a remote work arrangement, and additional information will be provided during the interview process.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.