Field Service Engineer - Recife

Danaher; São Paulo; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

Une entreprise de diagnostics de renommée mondiale recherche un Ingénieur de Service sur le Terrain pour garantir la satisfaction client après-vente. Le poste exige une forte expérience technique, des compétences en gestion de la performance et la capacité de travailler en équipe. Ce rôle basé à Recife requiert des déplacements fréquents et un contact direct avec les clients, avec un soutien hybride flexible.

Serviços

Assurance maladie

Assurance dentaire

Assurance vie

Congés payés

Bonus/incentives

Qualificações

• Plus de 5 ans d'expérience dans les services techniques (IVD) ou industrie similaire.
• Disponibilité pour des déplacements >50% et un soutien client sur site.
• Compétences intermédiaires en anglais et locuteur natif en portugais brésilien.

Responsabilidades

• Assurer un service après-vente de haut niveau et la satisfaction des clients.
• Gérer le budget, les performances clés et les relations avec les clients.
• Collaborer avec l'équipe commerciale pour des solutions orientées vers les résultats.

Conhecimentos

Service client

Compétences techniques

Gestion des priorités

Amélioration continue

Formação académica

Diplôme en ingénierie ou similaire

Descrição da oferta de emprego

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for delivering services to our customers, performing preventive and corrective technical services in line with good maintenance practices. The FSE plays a key role in delivering results within business expectations and leading the installed base assigned to him/her for excellence in performance. The FSE is the strongest link between the real needs of customers and how the customer perceives Beckman Coulter as a business partner. Leadership is essential in maintaining a high level of satisfaction and meeting customer needs.

This position is based in Recife, Pernambuco, part of Service Brazil, with on-site customer interactions. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be part of the Field Service Engineer Team, reporting to the Technical Leader Sul, responsible for maintaining high customer satisfaction for after-sales services. The role involves customer-facing responsibilities, developing technical skills, managing demands and priorities, understanding service metrics, and contributing to continuous improvement. You will also work closely with the commercial team, lead solutions within the organization for customer end results, and aim to build a world-class Field Service Engineer organization.

In this role, you will have the opportunity to:

• Contribute as a team member and in partnership with peers and the entire organization to achieve results.
• Support the service business, execute the budget, manage overtime, spare parts consumption, travel, expenses, and key performance metrics.
• Take ownership and accountability for after-sales customer service and relationships, leading customer satisfaction initiatives and response time improvements.

The essential requirements of the job include

• Over 5 years of experience in technical services (IVD) or similar industry, with availability for >50% travel and on-site customer support.
• Proven hands-on experience with service, installation, and workflow in clinical analysis laboratories (IVD), both on-field and remotely.
• Intermediate English skills, native Brazilian Portuguese speaker, and a degree in Engineering or similar.

We support flexible, hybrid working arrangements, allowing part-time work at the company location and remote work from home. Additional details will be provided during the interview process. This position is also eligible for bonus/incentive pay, along with a comprehensive benefits package including paid time off, medical, dental, and life insurance.

Join our team today and help accelerate the impact of science and technology. Visit www.danaher.com for more information.

At Danaher, we value diversity and believe in the strength of varied perspectives, which enrich our workforce, workplace, and the markets we serve.