Field Service Engineer - Recife

Danaher - Global; São Paulo; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

Beckman Coulter Diagnostics is seeking a Field Service Engineer responsible for delivering customer services and ensuring high satisfaction. Ideal candidates have over 5 years of experience, strong technical skills in the IVD field, and a commitment to developing customer relationships. The position allows for hybrid work, offering flexible arrangements while maintaining critical on-site customer support.

Serviços

Comprehensive benefits package

Paid time off

Medical/dental/life insurance

Bonus/incentive pay

Qualificações

• More than 5 years of experience in technical services (IVD) or similar industry.
• Availability to travel over 50% of the time.
• Proven hands-on service experience.

Responsabilidades

• Deliver services to customers, performing preventive and corrective technical services.
• Manage customer relationships and develop technical skills.
• Lead customer satisfaction initiatives.

Conhecimentos

Customer satisfaction

Technical leadership

Service management

Formação académica

Degree in Engineering or similar

Descrição da oferta de emprego

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for delivering services to our customers, performing preventive and corrective technical services in line with good maintenance practices. The FSE plays a key role in delivering results within business expectations and leading the installed base assigned to him/her for excellence in performance. The FSE is the strongest link between the real needs of customers and how the customer perceives Beckman Coulter as a business partner. Leadership is essential in maintaining a high level of satisfaction and meeting customer needs.

This position is part of Service Brazil located in Recife, Pernambuco, with opportunities to be on-site with customers. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be part of the Field Service Engineer Team and report to the Technical Leader Sul. Your responsibilities include maintaining high customer satisfaction for after-sales services, managing customer relationships, developing your technical skills, complying with service tools, managing demands vs. priorities, understanding impacts on service metrics, managing costs and resources, collaborating with the commercial team, and providing technical leadership for your installed base. You should aim to build a world-class Field Service Engineer organization.

In this role, you will have the opportunity to:

• Contribute as a team member and in partnership with peers and the entire organization to achieve results.
• Support the service business, execute the budget, manage overtime, spare parts, travel, expenses, and key metrics.
• Own and be accountable for after-sales customer service and relationships. Lead customer satisfaction initiatives and ensure response times meet customer and business needs.

The essential requirements of the job include

• More than 5 years of experience in technical services (IVD) or similar industry, with availability to travel over 50% of the time and be on-site with customers.
• Proven hands-on service experience, including pre- and post-installation, on-field and remote service, and familiarity with clinical analysis laboratory workflows (IVD).
• Intermediate English skills, native Brazilian Portuguese speaker, and a degree in Engineering or similar.

At Beckman Coulter Diagnostics, we believe in designing a sustainable and flexible workforce. This position is eligible for a hybrid work arrangement, allowing you to work part-time at the company location and part-time remotely. Additional details will be provided during the interview process.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive benefits package, including paid time off, medical/dental/life insurance.

Join our team today. Together, we’ll accelerate the impact of tomorrow’s science and technology. We partner globally to solve complex challenges and bring science to life.

For more information, visit www.danaher.com.

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