Field Service Engineer II

Danaher; São Paulo; Presencial; BRL 70.000 - 90.000; Tempo integral

Resumo da oferta

A leading company in the medical technology field is seeking a Field Service Engineer II in São Paulo. The role involves providing installation support, maintenance, and repair of various instruments, ensuring customer satisfaction through effective communication and documentation. Ideal candidates will have a technical degree and 3-5 years of relevant experience, with strong skills in documentation and communication. Frequent travel is required, along with a valid driver's license.

Qualificações

• 3-5 years of experience diagnosing and repairing medical devices and electronic equipment.

Responsabilidades

• Provide installation support, maintenance, and repair on various instruments.
• Communicate effectively with internal colleagues and external customers.
• Document and complete service administration activities in a timely manner.

Conhecimentos

Documentation

Communication

Formação académica

Bachelor’s or Technical Degree in mechanical, electro-mechanical, or electronic fields

Associate’s degree in a related field

Descrição da oferta de emprego

Major Responsibilities of the Field Service Engineer II

1. Provide installation support, maintenance, and repair on 2-3 groups of mechanical, electro-mechanical, electronic, and/or refrigeration instruments.
2. Receive mentoring/ride-along from team members as required to achieve full competency on trained instruments.
3. Support the company in achieving strategic goals and financial targets.
4. Communicate effectively with internal colleagues and external customers within established time guidelines to meet customer expectations.
5. Document and complete service administration activities in a timely manner to comply with local and Leica policies.
6. Support service contracts, and assist sales representatives and service team members with system configurations and upgrades.
7. Provide input on improving field service processes to increase performance and exceed customer expectations.
8. Manage spare parts responsibly to maximize customer uptime and field service metrics.
9. Control expenses to maximize profit contribution.
10. Represent the company professionally to build confidence with current and prospective customers of Leica products, achieving high customer satisfaction.
11. Identify root causes of customer frustrations and understand their needs.
12. Lead and escalate technical issues to resolve customer complaints.
13. Provide additional technical support as needed.
14. Support and influence the Customer NPS Score.

Education

• Bachelor’s or Technical Degree in mechanical, electro-mechanical, or electronic fields.
• Associate’s degree in a related field or equivalent technical work experience.
• Must have CFT or active CREA certification.

Years of Experience

3-5 years of experience diagnosing and repairing medical devices, mechanical, electromechanical, electronic equipment, and scientific instruments, demonstrating strong technical acumen, analytical skills, and efficient time management during service calls.

Skills

• Strong documentation and communication skills.

Other Relevant Information

• Travel: +70-90%, frequent overnight travel, flexible schedule, often with short notice. Occasional international travel required.
• Driver’s license: Must possess a valid driver’s license and meet fleet eligibility requirements.
• Languages: Portuguese and English (Advanced).

Join our team to help accelerate the impact of science and technology. We partner globally to solve complex challenges and develop innovative solutions.

For more information, visit www.danaher.com.

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