FIELD SERVICE ANALYST

Accreditation Council for Graduate Medical Education; Belo Horizonte; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player seeks a dedicated Service Engineer to provide expert support in automation systems. This role involves working on-site at a tire industry facility, ensuring the successful installation and maintenance of advanced control systems. You'll be responsible for project management, expert consultation, and customer training, while also developing maintenance programs to enhance operational efficiency. Join a forward-thinking company that values innovation and offers a supportive environment for professional growth. If you thrive in dynamic settings and enjoy solving complex challenges, this opportunity is perfect for you.

Serviços

Mindfulness programs with Calm membership

Volunteer Paid Time off

Donation matching program

Employee Assistance Program

Personalized wellbeing programs

On-demand digital course library

Qualificações

• 5+ years of experience with automation systems.
• Bachelor's degree in Electrical or Mechanical Engineering or equivalent experience.

Responsabilidades

• Provide expert service support for automation control systems.
• Manage project timelines, resources, and subcontractors.
• Conduct training for customers on system operations.

Conhecimentos

Automation

Project Management

Technical Assistance

Problem Solving

Customer Facing Skills

Formação académica

Bachelor of Science in Electrical Engineering

Bachelor of Science in Mechanical Engineering

4 years of equivalent experience

Ferramentas

Tools and Instrumentation

Descrição da oferta de emprego

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Work as a resident service engineer/representative embedded on-site at a tire industry customer's facility, providing field services to support the installation, start-up, maintenance, and production operation of automation control systems, drive systems, manufacturing systems, industrial networks and the individual products that comprise these systems. Also responsible for project and site management, including schedule and budget, management of human resources deployed on the project, management of equipment and materials, and management and coordination of sub-contractors.

Your Responsibilities:

• You will provide expert level service support to resolve complex problems relating to products, technologies and industry processes.
• You will provide expert level consultation concerning the application of products and technologies, and for manufacturing processes and industry-specific applications.
• You will develop comprehensive project plans including development of the project timeline, definition of tasks and dependencies, human resource planning and allocation, and equipment and materials scheduling.
• You will be responsible for assigned tools and instrumentation, maintaining them in good operating condition and calibration.
• You will provide technical assistance for sales presentations to customers. This may include product demonstrations at Rockwell Automation sales offices, at customer's facilities or at trade shows.
• May include implementation of hardware/firmware updates and upgrades.
• Instruction/training of customers on proper use, operation, and maintenance.
• Report product anomalies found and provide recommendations for product improvements and enhancements.
• Labor warranty concession administration.
• Develop predictive and preventive maintenance programs and RA Service Agreements.
• Perform all activities in compliance with Federal, State and local government regulations.
• Observe safe work practices and use personal protective equipment observing Rockwell Automation and customer site safety policies.
• You must be available to travel approximately 80% of the time.

The Essentials - You Will Have:

• Bachelor of Science degree in Electrical or Mechanical Engineering discipline or the equivalent of 4 years' experience.
• 5 Years' experience with automation.

The Preferred - You Might Also Have:

• Handle high pressure work conditions.
• Interested in Rockwell Automation technologies training.
• Commercial Skills / Customer Facing Skills

What We Offer:

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

Modality: Onsite

You will report to: TERRITORY SERVICES MANAGER

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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