Field Operations Specialist

RAPP; Campo Grande; Presencial; USD 70.000 - 89.000; Tempo integral

Resumo da oferta

A global precision marketing agency, RAPP, is seeking a Field Operations Specialist to enhance automotive client satisfaction and retention. The role involves extensive travel and direct consultations with dealers, requiring strong interpersonal skills and the ability to analyze performance metrics to drive marketing success.

Serviços

Health, vision, and dental insurance

401(k)

Stock options

Paid parental leave

Disability benefits

Qualificações

• 5+ years of automotive/marketing experience required.
• Must have valid driver's license and be able to travel up to 75% of the time.

Responsabilidades

• Builds relationships with dealer clients and conducts consultations.
• Analyzes data and provides improvement recommendations.
• Maintains communication with dealership management.

Conhecimentos

Customer focus

Sociability

Resiliency

Situational adaptability

Formação académica

Bachelor’s Degree in Business (automotive or marketing preferred)

Descrição da oferta de emprego

RAPP is looking for Field Operations Specialists to join our award-winning Account Leadership team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As aglobal, next-generation precision marketing agencywe leveragedata, creativity, technology, and empathyto foster client growth.We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help tocreate value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

The Field Operations Specialist (FOS) manages specified OEM automotive fixed operations clients within assigned territory and specializes in client satisfaction, customer retention, increasing marketing performance, and selling new solutions. The FOS represents the face of the brand by conducting daily in-person aftersales marketing consultations. You will manage all client-facing aspects of the relationship: marketing consultations, data analysis, offer selection, creative options, billing questions, etc.

Your role will require up to 75% travel for in-person, monthly consultations. Aptitudes that will make you successful include working autonomously, sociability, customer focus, resiliency, and situational adaptability. You will need to be extremely organized, communicate timely and effectively, and possess a positive attitude. Your role is to build relationships, become a trusted advisor, and promote dealership partnership.

Expect to work with one of the hottest, largest, and most respected automotive brands and dealer bodies in the world.

YOUR RESPONSIBILITIES:

• Builds and maintains positive relationships with new and existing dealer clients
• Conducts up to three (3) one-hour dealership consultations each day, providing data analysis and continuous improvement recommendations on marketing creative, offers, and cadence
• Partners with designated OEM field representatives to coordinate marketing improvements and facilitates joint dealership consultations.
• Understands and drives key performance indicator (KPI) improvement
• Examines client performance (reporting, direct observation, etc.) to identify areas of opportunity for improvement within the fixed operations
• Proactively communicate to clients (up to Dealer Principal / General Manager levels). Establishes and maintains a solid business relationship with dealership personnel
• Effectively communicates OEM program’s value proposition and aligns it with the dealers’ goals
• Strategizes aftersales marketing performance and solutions
• Identifies and recommends program changes and marketing strategies
• Maintains ongoing communication with different levels of dealership management at assigned dealership locations
• Manages the retention, product penetration, and growth of assigned dealerships
• Maintains a high level of customer satisfaction by serving as an advocate and liaison between the dealer client and internal teams
• Manages all customer issues and conflict resolution
• Enrolls new orders for retention programs and custom campaigns
• Achieves assigned sales and retention targets
• Writes and distributes contacts reports each day to each dealership and OEM field office personnel
• Receives and submits account updates, enhancements, and recommended changes
• Maintains dealer contacts and business activity in Salesforce.com on a regular basis
• Communicates all program changes, enhancements, and application bug fixes to the Account Management team
• Shares results-oriented OEM marketing solutions, effectiveness, and challenges
• Successful completion of required training program and assessments
• Other duties as assigned

REQUIRED SKILLS:

• Bachelor’s Degree in Business (automotive or marketing preferred) or equivalent work experience
• Qualified candidates should have 5+ years of automotive / marketing experience
• Ability to drive and/or fly to assigned dealership locations, spend up to 75% of overnights in hotels, and maintain valid driver’s license

To perform the job successfully, a person should demonstrate the following knowledge, skills, or behaviors:

• Ability to develop relationships with key decision-makers
• Build relationships with both internal and external customers
• Identify, qualify, and resolve customer objections, problems, and needs in a diplomatic manner
• Develop strategies, action plans, and metrics to monitor results
• Effectively communicate ideas, challenges, and solutions
• Communicate and give presentations in front of groups
• Effectively convey processes and training
• Listen to others and appropriately act on information provided
• Multi-task, prioritize, organize, and coordinate projects to meet simultaneous deadlines
• Work autonomously with minimal supervision and under continual deadline pressure
• Work effectively in both a team and individual setting
• Work effectively in a fast-paced organization
• Use a variety of computer programs to track results (Salesforce.com, Word, Excel, Email, Internet, etc.)

*Must be able to travel up to 75% of the time

Target Markets: Central Atlantic

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance,401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visitwww.omnicombenefits.com . A reasonable estimate of the salary for this role, at the time of posting, is $70,000-$89,000. This range is specific to Dallas, Texas and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Create a Job Alert

Interested in building your career at RAPP? Get future opportunities sent straight to your email.

Apply for this job

*

First Name *

Last Name *

Email *

Phone

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Address *

Desired Salary *

LinkedIn Profile

Website

What is your highest education level? * Select...

How did you hear about this job?

Do you currently work for an Omnicom agency? * Select...

Are you authorized to work in the USA? * Select...

Will you now or in the future require the company to sponsor your employment visa status (E.g. H1B status)? * Select...

I certify that the answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an “at will” nature, which means the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such a change is specifically acknowledged in writing by an authorized executive of this organization. I understand that as part of the offer process I will be subject to a background check that will include but is not limited to a criminal background check. In the event of employment, I understand that false or misleading information given I my application or interview (s) may result in discharge. I understand, also, that I am required to abide by all rules and regulations of the Employer. * Select...