FBS Back Office Operations Project Manager

Capgemini; São Paulo; Híbrido; USD 60.000 - 85.000; Tempo integral

Resumo da oferta

A leading company in the insurance sector is seeking a Project Manager to coordinate cross-functional teams and lead retention initiatives. This role requires advanced project management skills and offers a dynamic work culture, competitive compensation, and benefits including private health insurance and a pension plan.

Serviços

Competitive compensation and benefits package

Career development and training opportunities

Flexible work arrangements

Private Health Insurance

Pension Plan

Paid Time Off

Performance Bonus

Qualificações

• 4-7 years of experience in project management.
• Advanced project management skills are necessary.

Responsabilidades

• Coordinate cross-functional teams for retention initiatives.
• Manage project plans and track milestones.
• Monitor KPIs and facilitate communication.

Conhecimentos

Proficiency in English

Project Management

Financial Modeling

Strategic Planning and Execution

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 billion (P&C). They proudly serve more than 10 million U.S. households with over 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Our Client is part of one of the largest Insurance Groups in the world.

Location:

Brazil – Working Hours: 8:30 am to 5:30 pm (EST)

What You’ll Do:

1. Coordinate cross-functional teams (Service Ops, CX, IT, Analytics) to align on retention initiatives.
2. Manage project plans, track milestones, and update charters and dashboards.
3. Support rollout of retention tools like coaching forms, call flows, and cancellation processes.
4. Monitor KPIs such as save rates and premium retained; review dashboards and reports.
5. Facilitate communication, draft updates, and surface risks to leadership.
6. Collaborate on training and readiness for frontline teams.

Experience:

- 4-7 years of experience.

Skills:

• Proficiency in English (Interview in English)
• Bachelor's degree
• Project Management – Advanced
• Financial Modeling – Intermediate
• Strategic Planning and Execution – Advanced

Benefits:

1. Competitive compensation and benefits package
2. Competitive salary and performance-based bonuses
3. Comprehensive benefits package
4. Career development and training opportunities
5. Flexible work arrangements (remote and/or office-based)
6. Dynamic and inclusive work culture within a globally renowned group
7. Private Health Insurance
8. Pension Plan
9. Paid Time Off
10. Training & Development
11. Performance Bonus

Note: Benefits differ based on employee level.