FBA FC Operations Team Lead, FBA - Fullfillment by Amazon

Amazon; Cajamar; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Program Manager in Brazil, where you'll lead a dynamic team to enhance fulfillment operations. This role focuses on driving strategic initiatives and process improvements, ensuring a seamless experience for sellers and customers alike. With a commitment to diversity and inclusion, you'll thrive in an environment that values innovative solutions and collaboration. Embrace this opportunity to make a significant impact within a global leader in e-commerce.

Qualificações

• 8+ years of program or project management experience.
• Experience using data and metrics to drive improvements.

Responsabilidades

• Manage the FBA Operations team, setting goals and metrics.
• Identify gaps and propose improvements in existing processes.
• Develop and oversee metrics and reports to assess initiatives.

Conhecimentos

Program Management

Project Management

Supply Chain Management

Data Analysis

Process Improvement

Formação académica

Bachelor's degree

Master's degree or MBA

Descrição da oferta de emprego

DESCRIPTION

At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions. We act intentionally to ensure our internal environment reflects the plurality of the businesses we serve and the customers we support. In Brazil, we have a Diversity, Equity, and Inclusion squad composed of representatives from various roles and areas, recognizing that this agenda benefits from diverse perspectives and experiences. Our leadership is committed to sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'.

Are you seeking a new challenge in a fast-paced, innovative company? Join Amazon's Brazil team and make history! Amazon aims to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million sellers across 10 countries list their products on Amazon, playing a critical role in delivering our vision of offering the Earth's largest selection and lowest prices.

Role Overview

We are hiring a Program Manager to support FBA (Fulfillment By Amazon) Brazil. This role will be based at an Amazon Fulfillment Center (Cajamar) and will support the FBA team in managing operations. It is a people management role, leading a team of FBA Operations Managers across Brazil, working closely with stakeholders across Operations, S&OP, Program, Sales, Transportation, Legal, and others to drive strategic and tactical initiatives aimed at improving FBA operations—including Inbound, Outbound, and Inventory Management. The focus is on process improvements across teams, identifying opportunities, mapping processes, proposing optimizations, and managing daily operations. The PM will develop and oversee metrics and reports, review performance, and serve as a bridge between FC operations and Business teams.

Key Responsibilities

1. Manage the FBA Operations team, setting goals, metrics, projects, and priorities.
2. Act as the link between FC Operations and FBA Business teams.
3. Identify gaps, pain points, and opportunities in existing processes and propose improvements.
4. Dive deep into issues to differentiate between isolated problems and structural ones.
5. Own and track key metrics and reports, assessing the impact of initiatives.
6. Develop creative solutions to address pain points and enhance Seller Experience.
7. Quantify the impact and potential of ideas and pain points.
8. Support and influence product teams (both LATAM and global) on roadmap prioritization.
9. Propose and create programmatic solutions and initiatives, developing business cases for the product team.
10. Anticipate bottlenecks, manage escalations, and balance business needs with technical constraints.

About the Team

The FBA team in Amazon Brazil manages operations for sellers sending inventory to our Fulfillment Centers—from collection to delivery and returns. We oversee inventory management, removals, customer returns, reimbursements, and operational processes. As a data-driven team, we track metrics, identify gaps, and implement improvements to benefit sellers and customers.

Basic Qualifications

• 8+ years of program or project management experience
• 5+ years of supply chain experience
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of experience driving process improvements
• Master's degree or MBA in business, operations, human resources, organizational development, instructional design, or related fields

We foster an inclusive culture that empowers Amazon employees to deliver the best results for our customers. If you require a workplace accommodation or adjustment during the application and hiring process, please visit this link for more information. If your country or region isn't listed, contact your Recruiting Partner.