External Workforce Center (EWFC) - Associate

SAP; São Leopoldo; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma empresa inovadora busca um profissional para gerenciar o processo de trabalhadores externos, garantindo conformidade e eficiência. Neste papel, você será responsável por educar os gerentes sobre a correta contratação de trabalhadores, respondendo a consultas e administrando diretrizes. Com um forte foco em inclusão e desenvolvimento, você fará parte de uma equipe colaborativa que valoriza a diversidade e o bem-estar. Se você é detalhista, orientado a resultados e possui habilidades excepcionais de comunicação, esta é uma excelente oportunidade para você crescer e contribuir em um ambiente dinâmico e inclusivo.

Qualificações

• Habilidades de serviço ao cliente e comunicação são essenciais.
• Capacidade de gerenciar carga de trabalho e prioridades em ambiente dinâmico.

Responsabilidades

• Gerenciar o processo de trabalhadores externos dentro da SAP.
• Atender consultas de gerentes e fornecedores sobre trabalhadores externos.

Conhecimentos

Serviço ao cliente orientado a resultados

Habilidades de comunicação

Conhecimento em MS Office

Capacidade de multitarefa

Colaboração em ambiente global

Fluência em inglês

Ferramentas

Sistemas de RH

Descrição da oferta de emprego

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

LOCATION: São Leopoldo, Rio Grande do Sul

The External Workforce Center (EWFC) partners with the Business to engage a compliant external workforce that delivers on the business needs.

To support SAP be Best Run the EWFC supports managers in the positive and compliant engagement of the external workforce population within SAP. This includes implementing and administering guidelines, policies, and processes for managers which help them engage with external workers in their daily operations.

EXPECTATIONS AND TASKS

In this role you will manage the end-to-end process of external workers (contractors) within SAP. You will respond to queries relating to external workers through phone calls, online tickets and emails from managers, third party vendors and SAP colleagues.

You will also act as a consultant to managers to educate them on the correct engagement of external workers ensuring compliance with policies and guidelines.

This role requires the handling of confidential data and using HR systems and tools.

Role Requirements

• Results driven and detail-oriented customer service skills
• Ability to multi-task in a fast-paced environment
• Manage own workload and set priorities
• Excellent communication skills
• Committed to add value to the customer
• Good MS Office knowledge is a must
• Excellent English
• Ability to collaborate in global, multinational environment
• No previous Fieldglass/HR work experience required

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 418047 | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.